What Is The Box Policy For Browser And OS Support?

Box supports the most recent major releases of the following web browsers and desktop/mobile operating systems (OS). If you are experiencing interface issues, try updating your browser or OS to the latest version.

 

Web browsers:

Note: The end of support for any browser includes the browser in compatibility mode or any other version of compatibility mode that represents the browser.

 

  • Internet Explorer (IE) - IE 11
    • IE 8 and earlier versions are NOT supported.
    • Support for IE 9 ended on September 26, 2016. After this date, IE 9 users will be notified that the browser they are using is unsupported and that they should upgrade to a supported version or alternate browser. In the months following the end-of-support date, users will be blocked entirely from accessing Box on IE 9 until they upgrade to a supported version or use an alternate browser.
    • Support for IE 10 ended on September 26, 2016. After this date, IE 10 users will be notified that the browser they are using is unsupported and that they should upgrade to a supported version or alternate browser. In the months following the end-of-support date, users will be blocked entirely from accessing Box on IE 10 until they upgrade to a supported version or use an alternate browser.
    • The Box Upload Widget is still supported on IE 10 and in IE 11
    • Box Notes is only supported on IE 11
    • We do not officially support compatibility mode for any browser.
  • Microsoft Edge
    • Box Drag-n-Drop is not working in Edge on Windows 10. You can click the ellipsis (…) on the upper right corner > Open with Internet Explorer, then try to drag and drop the file again.
    • Box Edit is not currently supported with Edge on machines with the Creators update (1703).
  • Safari - The two latest, released versions on Mac OS X (as specified in the OS section below).
    • Safari on iOS 6 and above for mobile browsers.
  • Firefox - The two latest, released versions.
  • Chrome - The two latest, released versions.

 

Note: Certain applications (like Box Edit) will not function in browser modes that do not support cookies (e.g. incognito mode in Google Chrome), or browsers configured to prevent the creation of cookies.

 

Operating Systems (OS):

  • Windows - 7 (32-bit and 64-bit), 8 (64-bit), and 10 (32-bit and 64-bit)
    • Note: Box Sync does not support NTFS data deduplication, even if it is enabled in Windows.
    • Note: Box Drive only supports Windows 7 64-bit and Windows 10 64-bit
    • Support for Windows XP and Vista ended on October 31, 2014.
  • Android -  All versions of Android released within the last three years.
  • OS X - The two latest released versions.
  • iOS - The two latest released versions.
  • Chrome - Box supports Chrome OS so you can natively access your Box files on your Chromebook. Visit the Chrome Web Store to download the application.
      • Box for Chrome OS is currently a publicly available beta release. 

 

Notes:

  • Each time a new version is released for general availability, Box begins supporting the update and stops supporting the third-oldest major version.
  • Box provides this Standard End of Life (EOL) policy for browsers and OS for transparency.
  • Box reserves the right to make exceptions from this policy (Examples: if conflicts arise or for security reasons).
  • Box will end support for 3rd party dependencies on the same day that the vendor ends support for the given software. Box will make reasonable efforts to provide at least 3 months lead time to upgrade to the supported version of 3rd party libraries/software. However, there may be exceptions to this policy where the EOL timeline might be accelerated (Example: security vulnerabilities in the 3rd party software).

 

Browser-Specific Upload Limits

IE applies file-size upload and download limits that supersede Box account-level upload limits.

  • Users accessing Box through IE versions 9, 10, & 11 can only upload files under 4GB in size.

For more information on IE limits, refer to Microsoft's official documentation.

For more information on Box upload limits, see How Does Box Measure Bandwidth Usage?

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