Two-Factor Authentication Set Up for Your Account

To enable 2-factor authentication for your individual account:

    1. Click on your initials in the top-right corner of the page, and select Account Settings.
    2. Under the Account tab, scroll to find the Authentication section.
    3. Check the box for Require 2-step verification for unrecognized logins. Box prompts you for your phone number to enable 2FA.

 

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If you're locked out of your account

If you find yourself locked out of your account due to a changed phone number, or for some other reason cannot access the confirmation codes sent to your mobile device, please contact your primary admin, who can disable 2FA on your account.  Business Plus and Enterprise admins can use the instant login feature in the Admin Console to disable 2FA in a user's Account Settings.
If you are in a Personal, Starter or Business account, please reach out to Box Product Support for assistance.

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