Can browser plugins and extensions affect my connection to Box?

If you are encountering speed, upload, download, or various interface problem with Box it could be caused by a plugin, add-on, or extension that you have installed in your browser. To see if this is the case you can try disabling all plugins, add-ons, or extensions within your browser. Here are steps for various browsers: 

Microsoft Internet Explorer 11 and Later:

Mozilla Firefox: 

  1. Click the orange "Firefox" button in the top left-hand corner of the browser window and choose "Add-ons" from the right column of the menu to open an Add-ons Manager tab in the active browser window.
  2. If you are using Windows XP, click on "Tools" from the menu bar near the top of the browser window and choose "Add-ons." 
  3. Click "Extensions" to view the installed extensions that add features to Firefox, or click "Plugins" to view plugins that add compatibility and functionality. 
  4. Find the add-on you want to disable and click its "Disable" button.
  5. If you want to delete an extension entirely, click "Remove."
  6. Restart Firefox to complete the process. 

Google Chrome:

  1. On your computer, open Chrome.
  2. At the top right, click More More > More tools > Extensions.
  3. On to the extension you want to remove, click Remove.
  4. Confirm by clicking Remove.


  1. Choose Safari > Preferences.
  2. Click the Websites tab to see Plug-ins.
  3. Internet plug-ins installed on your computer appear on the left side of the Plug-ins panel. Select a plug-in to configure its website settings.
  4. "Currently Open Websites" in Safari appear on the right side of the plug-ins sheet. "Configured Websites" may also appear here.
  5. You can select Ask, Off, On, and Run in Safe Mode for specific websites or select for "When visiting other websites:".
  6. Remove the check from the checkbox to disable the plugin