How Do I Clear The Cache And Cookies In My Browser?

Occasionally clearing your browser's cache and cookies may help to eliminate common problems. To clear your cache follow the steps below for your browser:

Mozilla Firefox (version 40 & later):
  1. Once your browser is open click on "" located at the top right of the browser then click "History" and  select "Clear Recent History".
  2. Remove checks from everything except "Cache" and "Cookies" which should be left checked.
  3. Click "Details" and choose "Everything" in the "Time Range to clean" dropdown.
  4. Click the "Clear Now" button.
  5. Close and re-open your browser before returning to Box.
Internet Explorer 9, 10 & 11:
  1. Click the "Gear/Tools" drop-down at the top-right of your browser.
  2. Click "Safety" > "Delete browsing history."
  3. Deselect the option "Preserve Favorites website data"
  4. Select "Temporary internet files and website files" and "Cookies and website data" then click "Delete"
  5. Close and re-open your browser before returning to Box.


Google Chrome:

  1. Click the menu icon "" on the right end of the browser toolbar.
  2. Select "More Tools" > "Clear browsing data"
  3. Select the options for "Cached images and files" and "Cookies"
  4. Use the menu at the top to select "the beginning of time"
  5. Click "Clear browsing data"
  6. Close and re-open your browser before returning to Box.


Safari 7 and 8 (Mac):
  1. Click on the Safari menu > Preferences 
  2. Navigate to Privacy 
  3. Click "Remove All Website Data" under Cookies and other website data. 
Safari 6 (Mac):
  1. First you need to enable the Develop Menu in Safari. To do so, click on the Safari menu > Preferences
  2. Select the Advanced option and enable Show develop menu in menu bar
  3. The Develop drop down will now appear in the menu bar. Select Develop > Empty Caches.
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6 of 6
Last update:
‎10-26-2015 05:29 PM
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