01-13-2016 12:39 PM
When I start my Mac (10.11.2), Box Sync shows a message, Unable to Display Box Sync Icons - Enable Box Sync Finder Extension in System Preferences. Problem is that the Box Sync Finder Extension isn't in my System Preferences.
I've tried exiting Box Sync, and reinstalling, and rebooting, but it isn't there. Not sure what to do now. Box Sync version 4.0.7076.
Solved! Go to Solution.
01-14-2016 08:31 AM
Is it possible to check your Diagnostic Reports folder (located here: ~/Library/Logs/DiagnosticReports) to see if there are any reports that the Box Sync Finder Extension has crashed?
If so, this may be something the User Services team may be better able to assist you with. Please submit a case and they will be able to help.
01-24-2016 08:01 AM
I had the exact issue on my Mac. I found the Box Sync Finder Extension when I clicked on the top option, "All third-party extensions" and Box was listed there. I checked the box an then Box Sync icon will show up in the Finder. Hope that helps.
01-25-2016 11:25 AM
I'm having the same problem. Checked in both places after re-installing several times. Still not there! Is there a way to simply install the Finder extensions by themselves (stand-alone installer). Syncing seems to work just fine.
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