Installing and Updating Box Drive

Note   Box does not support having both Box Sync and Box Drive installed on your machine, and there are known issues with this configuration.  Please uninstall Box Sync before installing Box Drive. 

 

Mac

Prerequisites:

  • macOS 10.12 or higher
    • macOS 10.13 is supported with Box Drive v1.2.93+
    • MacOS 10.14 (Mojave) is supported with Box Drive v1.19+.
  • HFS or HFS+ formatted hard drive
    • APFS formatted hard drives are supported with Box Drive v1.2.93+
  • Box Sync is not installed

Recommended minimum system specifications: 

  • 1.6GHz dual core processor
  • 4GB of RAM
Note   If your machine does not meet the recommended system specifications, you may still be able to install and run Box Drive. However, you may encounter a degraded experience.

 

To install Box Drive on macOS:

  • Download the Box Drive installer here
  • Navigate to the location where you saved thefile, then, double-click it to run the Installer
  • When prompted, select Install for all users of this computer and click Continue
  • DO NOT change the install location. Click Install.
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  • Once the installation has completed, you will see an installation completed successfully window. Click Close to close the installer.
  • Box Drive will launch after the installation completes. Please note the additional steps for macOS 10.13 users below. 
  • You will need to log in to Box Drive the first time you open it. You may be redirected to your company's log in page.
  • After logging in, you will be shown a quick walkthrough of Box Drive features. Once this is complete, your Box content is available at ~/Box.
  • If you enabled Mobile Device Management on macOS 10.13.4+, please be sure to whitelist Box's team ID:
    • Team ID: M683GB7CPW
    • Bundle ID: com.box.filesystems.osxfuse

 

Additional steps for macOS 10.13 High Sierra:

Due to security requirements introduced in macOS 10.13, some additional steps are needed for users installing Box Drive on macOS 10.13.

After Box Drive is installed and before the login window appears, you will see the following prompt:

Screen Shot 2017-09-26 at 9.35.51 AM.png

Please follow the steps and click Open System Preferences. Then click Allow near the bottom of the Security & Privacy window:

Screen Shot 2017-09-27 at 1.45.53 PM.png

After clicking Allow, go back to the previous prompt and click Retry Loading Box

Note   You cannot click Allow while remotely accessing the machine, or while using some non-traditional mice.

 

Windows

Prerequisites:

Recommended minimum system specifications: 

  • 1.6GHz dual core processor
  • 4GB of RAM
Note   If your machine does not meet the recommended system specifications listed above, you may still be able to install and run Box Drive. However, you may encounter a degraded experience.

 

To install Box Drive on Windows:

  1. Download the Box Drive installer here.
  2. Navigate to the location where you downloaded the file, and double-click it to run the installer.
  3. Follow the instructions to complete the installation. If Box Drive does not launch automatically upon installation, you may need to launch the application from the Start menu.
  4. You will need to log in to Box Drive the first time you open it. You may be redirected to your company's log in page. 
  5. After logging in, you will be shown a quick walkthrough of Box Drive features. Once this is complete, your Box content is available at C:\Users\USERNAME\Box.

 

Signing In

 

Mac

After install, you'll need to sign-in with your Box account when prompted. You may be redirected to your company's log in page.

After logging in, Box Drive will open a new Finder window automatically, and Box should appear under both Favorites and Devices in the Finder side bar. 

 

Windows

Box Drive will run automatically once installed. You can also open it from the Start menu.

 

Simply sign-in to Box when prompted to start using Box Drive. You may be redirected to your company's log in page. After launching Box Drive for the first time, you'll be able to access Box from the File Explorer or the Windows system tray.

 

Logging out / Switching accounts

To log out from Drive click  the Box Drive icon in your system tray (Windows) or menu bar (macOS).  With the search window open, click the gear icon and then click Logout.

 

Note   Logging out completely removes all traces of your Drive usage from your machine and enables you to log in again as a new user.  Also, when you log out, your Box Drive session ends and the login screen displays.  In addition, logging out of Box Drive deletes all of the downloaded content you had marked for offline availability.  This of course clears up hard disk space on your device. It also returns to an online-only state all of the content you have marked for offline availability. You will have to repeat the process of marking folders for offline availability.

 

Updating Box Drive

It is important always to update as soon as possible to ensure you are taking advantage of the latest features - such as marking content for offline use -- and also that you are on the most stable version.

 

Updating on Mac

When an update becomes available, Drive displays a system notification to inform you, and also adds a badge to the Box icon in your menu bar.

update drive - 1.png

 

To install the update, in the system notification. click Update Now.  If you have closed the notification or missed it, you can navigate to the search menu by clicking the Box icon in your menu bar or by using the keyboard shortcut Ctrl + Option + Cmd + Space.  From the search menu, begin the update either by clicking Update Available or by clicking the gear icon and then clicking Update.  Box Drive then prompts you to close any open Box Drive files and proceed with the update.

 

Updating on Windows

When an update becomes available, Drive displays a system notification to inform you, and also adds a badge to the Box icon in your menu bar.

 

update drive 2.png

To install the update, in your system tray, click the Box icon to display the search menu, or use the keyboard shortcut Ctrl + Alt + Shift + B.  From the search menu, begin the update either by clicking Update Available or by clicking the gear icon and then clicking UpdateBox Drive then prompts you to close any open Box Drive files and proceed with the update.

 

Critical Updates

 

In some cases, updates are marked as critical if they contain key new features or important stability and bug fixes.  Box Drive reminds you every day to update any new critical version to ensure you get the best experience.

UpdateMethods-CallOuts-Windows (1).png

 

 

Version history
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Last update:
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