API [Authentication] - Cannot obtain token based on the enterprise configuration for your app

You are trying to authenticate but receiving the following error:

 

"Cannot obtain token based on the enterprise configuration for your app"

 

Troubleshooting Steps 

 

To troubleshoot this issue, please follow the steps below: 

 

  1. Ensure that your application is configured to generate user access tokens in the Developer Console. 
  2. Reauthorize the application in the Admin Console to ensure any scope changes take affect.

 

Root Cause

 

We usually see the "cannot obtain token based on the enterprise configuration for your app" error message if an application is not configured to "generate user access tokens" in the dev console, or if it is and the app has not been reauthorized in the admin console for the changes to take effect. Please confirm you have done both of the above. If you have and are still receiving this error, please submit a support ticket so we can further assist. 

 

Version history
Revision #:
2 of 2
Last update:
‎07-17-2018 07:01 AM
Updated by:
 
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