Box Sync for Mac Finder Extension Missing

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New Contributor

Box Sync for Mac Finder Extension Missing

When I start my Mac (10.11.2), Box Sync shows a message, Unable to Display Box Sync Icons - Enable Box Sync Finder Extension in System Preferences.  Problem is that the Box Sync Finder Extension isn't in my System Preferences.

 

I've tried exiting Box Sync, and reinstalling, and rebooting, but it isn't there.  Not sure what to do now.  Box Sync version 4.0.7076.

 

Screen Shot

21 REPLIES 21
Box Employee

Re: Box Sync for Mac Finder Extension Missing

Hi @chricart.

 

Is it possible to check your Diagnostic Reports folder (located here: ~/Library/Logs/DiagnosticReports) to see if there are any reports that the Box Sync Finder Extension has crashed?

If so, this may be something the User Services team may be better able to assist you with. Please submit a case and they will be able to help.

New Contributor

Re: Box Sync for Mac Finder Extension Missing

There is nothing in my ~/Library/Logs/DiagnosticReports folder.
First-time Contributor

Re: Box Sync for Mac Finder Extension Missing

I had the exact issue on my Mac. I found the Box Sync Finder Extension when I clicked on the top option, "All third-party extensions" and Box was listed there.  I checked the box an then Box Sync icon will show up in the Finder.  Hope that helps.  

First-time Contributor

Re: Box Sync for Mac Finder Extension Missing

I'm having the same problem. Checked in both places after re-installing several times.  Still not there!  Is there a way to simply install the Finder extensions by themselves (stand-alone installer). Syncing seems to work just fine.

First-time Contributor

Re: Box Sync for Mac Finder Extension Missing

hi, where can i find the box sync finder extension? tryin to see if you solve works for my Mac. thanks!

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First-time Contributor

Re: Box Sync for Mac Finder Extension Missing

I managed to fix it by typing this this in the Terminal -

pluginkit -a /Applications/Box\ Sync.app/Contents/Plugins/FinderSyncExt.appex
First-time Contributor

Re: Box Sync for Mac Finder Extension Missing

That worked! Thank you!

New Contributor

Re: Box Sync for Mac Finder Extension Missing

I tried your method and in System preference, it flashed in All third-party extensions then disappeared.

New Contributor

Re: Box Sync for Mac Finder Extension Missing

Sorry, Tried again, and it worked. Thanks!

First-time Contributor

Re: Box Sync for Mac Finder Extension Missing

I'm having this same issues on my new mac.  I entered that link into terminal but now what do I do?  I still don't see the box.com sync extension under system preferences.  Thanks for any help!

New Contributor

Re: Box Sync for Mac Finder Extension Missing

This worked for me. Ran the command line then went back to "System Preferences -> Extensions -> All" and Box Sync was listed. 

First-time Contributor

Re: Box Sync for Mac Finder Extension Missing

This worked for me as well (typing this into terminal, then re-checking Box in the Extrensions)

 

pluginkit -a /Applications/Box\ Sync.app/Contents/Plugins/FinderSyncExt.appex

 

Very strange and unpleasant.  

 

First-time Contributor

Re: Box Sync for Mac Finder Extension Missing

And what if the solution with the terminal command doesn't work?

First-time Contributor

Re: Box Sync for Mac Finder Extension Missing

Thanks for this response. I applied, and it worked. Extension option is found in System Preference

First-time Contributor

Re: Box Sync for Mac Finder Extension Missing

Thank you - worked perfectly!

 

The terminal commend follow by checking the Box Sync extension in System Preferences fixed it for me too.

First-time Contributor

Re: Box Sync for Mac Finder Extension Missing

Work for me!!
Thanks, but only work when i wrote 'sudo'. first
sudo +

pluginkit -a /Applications/Box\ Sync.app/Contents/Plugins/FinderSyncExt.appex
New Contributor

Re: Box Sync for Mac Finder Extension Missing

I'm on Mac Os Sierra.

I tried the

pluginkit -a /Applications/Box\ Sync.app/Contents/Plugins/FinderSyncExt.appex

command and then did the check extension in systems Preferences, but no luck.  The files are syncing but i cannot see the icons.

Moderator

Re: Box Sync for Mac Finder Extension Missing

Hi @juju2,

 

Welcome to the Box Community and thanks for your first post in the forum!

 

Your post seems like it may require account specific information/configuration to help solve it. I'd suggest that you contact Box Support so they can take a closer look at the issue you described to help you directly.

 

 

Be sure to read our guidelines, Subscribe to content you like, and complete your profile on the community.

First-time Contributor

Re: Box Sync for Mac Finder Extension Missing


@josh64 wrote:

I managed to fix it by typing this this in the Terminal -

pluginkit -a /Applications/Box\ Sync.app/Contents/Plugins/FinderSyncExt.appex

A genius!!! It worked for me too. THANKS!!!

First-time Contributor

Re: Box Sync for Mac Finder Extension Missing

wow, that worked, looked for it for weeks. this was the solution i was looking for. thank you so much!

First-time Contributor

Re: Box Sync for Mac Finder Extension Missing

When I tried this solution, I receive the message "invalid plugin path". I am new to iOS, any help is appreciated.


@josh64 wrote:

I managed to fix it by typing this this in the Terminal -

pluginkit -a /Applications/Box\ Sync.app/Contents/Plugins/FinderSyncExt.appex