Box Drive and Offline File access

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Box Drive and Offline File access

Can you provide an update on when Box Drive will provide offline file access?

27 REPLIES
Moderator

Re: Box Drive and Offline File access

Hi @CharlesAtmore,

 

Thanks for your post in the Community!

 

There is still no update on when will Box Drive be available for offline access but you can check our Community page for Product News for you to be updated. 

 

Many thanks for your patience and understanding, please let the community know if you have anything else to share!

Occasional Contributor

Re: Box Drive and Offline File access

The message has been tagged with "Solved! Go to Solution."  but that is not correct. This is definitely not a solution.

 

We are currently forced to switch from Sync to drive, Sync is no more available (We are writing to inform you that we will be postponing the deprecation date of TLS 1.0 across all Box services to June 25, 2018, to provide additional time to make necessary changes in your environment.)

 

... and then,  there are no solutions for users needing to work while travelling (without IP connection). This is quite a critical situation.

 

Moderator

Re: Box Drive and Offline File access

Hi @PascalV,

 

Thanks for your post!

 

Have you checked out this article: Deprecation: TLS 1.0 Encryption Protocol , yet?

 

We are still supporting Box Sync so you can continue using the application for offline access of your Box contents.

 

In relation to the upcoming TLS 1.0 deprecation, we shared on this article that you just need to ensure that your Box members/users are on the Minimum Compliant Version for Box Sync which is Ver. 4.0.7900+ (Mac & Windows) to be compliant.

 

If you need more tips and to know what steps you need to take in order to prepare your team to be TLS 1.1+ compliant, please check our article here

 

Hope that helps! 

Occasional Contributor

Re: Box Drive and Offline File access

Thank you very much for the explanation. With the various warnings, I did, a bit too quickly, jumped to the conclusion that Box Sync was deprecated.

My main excuse for that mistake is that there is no more trace of Box Sync anywhere on the main download pages ( https://www.box.com/resources/downloads )

You may want to maintain some higher visibility of the sync tool until main critical  Drive issues are fixed.

For me, it would be local storage for specific folders, MacOS package synchronisation, correct MacOS Preview of files

Occasional Contributor

Re: Box Drive and Offline File access


@PascalV wrote:

 

....You may want to maintain some higher visibility of the sync tool until main critical  Drive issues are fixed.

For me, it would be local storage for specific folders, MacOS package synchronisation, correct MacOS Preview of files


For me, it's Spotlight integration, but I think its connected to offline access 😬 Was really hoping to get my hands on it during the summer, together with the Box Drive beta for macOS Mojave....well, tough luck Smiley Sad 

First-time Contributor

Re: Box Drive and Offline File access

Any beta to try?

I really need drive, so I can't return to sync for offline

Moderator

Re: Box Drive and Offline File access

Hi @Cookies,

 

Welcome to the Box Community and thanks for your first post in the forum!

 

We do not have a Beta version for you to try but rest assured that our developers and engineering team are continuously working on this. We will definitely let you know once we have further update.

 

Stay subscribed for more news about Box Drive and all Box products in the blog here!

 

Be sure to read our guidelines, Subscribe to content you like, and complete your profile on the community.

 

First-time Contributor

Re: Box Drive and Offline File access

Can you please tell us when the sync to offline will be available for testing.  I am a wldlife biologist and I ofter work in places with no access.  My university IT guy pretty much booted me off BoxSync and I am REALLY upset about not being able to sync.

 

It seems very poor management to release BoxDrive without a sync.  What were you thinking??

 

 

First-time Contributor

Re: Box Drive and Offline File access

I liked the flag "Solved!" and the solution is "it's not there and we don't know when it will be there"... That sums up what has been going on for YEARS with that feature (it was already a discussion long before drive beta was released).

I moved to Egnyte at my old shop because it addresses that features (and adds many more IMHO - local cache server, much more granular security). I haven't pushed for a migration to Egnyte yet at my new job but with the delay and lack of visibility on offline access from drive may do the trick.

Occasional Contributor

Re: Box Drive and Offline File access

Wow.

There is no more Sync for MAC because BOX wants to have offline access as a paying feature.

Actually removing a feature that was there all along.

Congrats.

Goodbye.

Occasional Contributor

Re: Box Drive and Offline File access

 

Using Box Sync for Mac, you can easily sync desktop files with Box and collaborate on shared folders right from your desktop. Get notifications when a shared file you synced is uploaded. Learn more about Sync.

To enable this you must upgrade to Box Business.

Community Manager

Re: Box Drive and Offline File access

Hi @zabbaskeema,

 

Thanks for your post, but I think you're referring to an old forum topic that's incorrect regarding Box Sync.

 

Box Sync is available for any account personal or business; you can follow the steps here in this article:

Hope that clarifies your question, but to bring this back to the original forum topic, the ability to sync content offline is available on Box Sync and currently in progress for Box Drive. Soon, Box Drive will have the ability to mark content offline feature similar to Box Sync. Check out the differences here at this article!

Occasional Contributor

Re: Box Drive and Offline File access

Hi Howard, that is correct!

I am puzzled.

From the Box app web page when I click the sync application I get directed to a page that asks me to subscribe to pro to get the sync app.  

Thanks for that direct link to the pkg file!

Patrick

Occasional Contributor

Re: Box Drive and Offline File access

In fact it does not work!

I installed sync and I cannot login with a weird message (I am logged in ok in Box Drive):

Screenshot 2018-09-03 18.47.38.png

First-time Contributor

Re: Box Drive and Offline File access

You can't run Box Drive and Sync at the same time.

First-time Contributor

Re: Box Drive and Offline File access

I just received an email that box sync will be deprecated on 11/12/18 and I need to move to box drive. Does anyone have a date of when offline sync will work with box drive. Box is useless to me without this feature.

Community Manager

Re: Box Drive and Offline File access

Hi @Rkaplan1,

 

Box Drive was intended to replace Box Sync, so the Mark for Offline feature will be available before Sync's EOL. 

 

Currently the product feature is in beta right now, and the Box Drive team has made progress based on our customers suggestions. I don't know the exact date, but this feature is available and coming soon in Box Drive. 

Occasional Contributor

Re: Box Drive and Offline File access

I get a popup that says "Unable to Open File - xyz.pdf cannot be opened as you are offline. Box."

But one would think that the whole point of saving files for offline access would be to then have offline access.

How is it that such an error message even exists within the program for offline files?

 

I'm just baffled. Looks from the previous thread like i'm not the only one. 

I have the green checkmark icons in the Box directory - so they show as being locally saved. And yet Box then says "sorry, you're offline buddy" - well, yes, of course i am! 

 

Box Drive Version  2.2.167 - that's not marked as a beta. So is it a beta? Or does offline access simply not work?

 

 Files ready for offline access.jpgUnable to open file.jpg

 

Occasional Contributor

Re: Box Drive and Offline File access

Second picture didn't come through, here it is againUnable to open file.jpg

Moderator

Re: Box Drive and Offline File access

Hi @ReinhardSeidl,

 

Welcome to the Box Community and thanks for your first post in the forum!

 

Can you try marking the file online and then, mark it again for offline and see if this will fix the issue for you?

 

If the issue persists, this would be something our Box Support team would like to investigate with you and will require specific account information. You can contact Box Support here and submit a ticket to help you directly.

 

Be sure to read our guidelines, Subscribe to content you like, and complete your profile on the community.

 

Occasional Contributor

Re: Box Drive and Offline File access

Hi France,

thanks for the fast response. I will try your suggestion in a minute. In the meantime, i tried (before reading your post) booting up my machine in airplane mode this morning. Rather than disconnecting the network connection after boot-up (as i did yesterday) Initially, the Box drive did not appear at all (first picture), which is just a time-delay, and i guess Box needs to "time out" and decide it is offline. 

THe next picture shows a screenshot of the (same) files i posted yesterday - they live in a main folder that is completely synchronized for offline use. Yesterday, they were marked green (as in "ready for offline use").

 

This morning, they are marked red (as in "Not ready for offline use"). See second picture. And they don't open up offline, same as yesterday. 

Box drive directory not available.jpgFiles now not ready for offline access 1-29.jpg

 

Note the files were created 1/25, so 4 days ago, and my machine runs a good 10 hours a day, so plenty of time for these files to Sync. It may be that Box was not in fact done syncing these (although you'd have to wonder why it would take 4 days?) and marked them available in error - it tried some other offline files, and those do open up as one would expect, in airplane mode.

 

I did make sure when i switched to Box drive (about 10 days ago) that i used regedit to 'bump' the priority of the Box icons (OneDrive and Dropbox were already taking the first 16 items that Windows can display) so that the icons for Box "trump" the other sync services - so the file icon display should not be an issue in this case.

 

thanks,

 

Occasional Contributor

Re: Box Drive and Offline File access

oops, once again, first picture didn't come through after posting, here it is (that's the initial error which goes away after about 2 minutes)

 

Box drive directory not available.jpg 

Occasional Contributor

Re: Box Drive and Offline File access

As an addition to my previous post, i'm not doing what you suggested - i'm taking the file out of the "use offline" status and then back.

 

But Before i did that, i did one other thing: I went back online out of airplane mode (checked with Google News to ensure i was actually online, got the latest updates that cannot have been in yesterday's cache).

The folder icons now turned green again, showing offline availability. See below

 

Online and file shows synced.jpg

 

However, when i clicked that file (now being online and connected) i got the following error: "Site can't be reached" and a URL that box was apparently trying to retrieve the file from (my local drive).

 

Site can't be reached 1-29.jpg

 

So then i went to mark that file offline (could not do it, have to make the whole directory offline, which is fine)

I did this, see below

Unsync Parent folder.jpg

 

Files duly changed to the little cloud icon (see screenshot)

Files now only avail online 1-29.jpg

 

Trying to open the file at that point resulted in the same "this site can't be reached" message as before (above in this post). So i tried the "view on Box.com" option available in the right-click menu. It takes me online, and the file looks fine online: 

 

File ok on Box.jpg

 

So somehow, it seems to have made a local link for itself that isn't correct.

 

After this, i used the "Make available offline" option again on the parent folder. Icons duly turned green again, indicating offline status.

Opening it still shows the same "This site can't be reached" response - so the "Make Available Online Only / Make Available Offline" switch/cycle does not seem to clear the internal addressing error.

 

 

thanks,

Occasional Contributor

Re: Box Drive and Offline File access

Here's another thought: 

 

THe file i'm trying to access resides here:

 

C:\Users\reinhard\Box\Jobs\San Jose State University\Aquatic Center (SRAC)\2015 Project\SRAC Manual\6. Cx Process\6.60 Issues Log\010000 CxA Log\Rev Auto\Delv\Open Issues Log IL_Local Cupertino Electric.html

 

That is 207 characters (including spaces). However, in URL format with %20 replacing each space, it becomes

 

C:\Users\reinhard\Box\Jobs\San%20Jose%20State%20University\Aquatic%20Center%20(SRAC)\2015%20Project\SRAC%20Manual\6.%20Cx%20Process\6.60%20Issues%20Log\010000%20CxA%20Log\Rev%20Auto\Delv\Open%20Issues%20Log%20IL_Local%20Cupertino%20Electric.html

 

And that is 245 characters - so perhaps that's too long? (even though Windows should in theory handle that, but we know it can be finicky and especially Excel won't like anything of that length)

 

Note that these files worked fine in Box Sync (and in fact the links were a little longer then because the directory "Box Sync" is longer than "Box" for Box Drive. So it may be Box related rather than Windows related.

 

Thanks,

Moderator

Re: Box Drive and Offline File access

Hi @ReinhardSeidl,

 

Thanks for your detailed post! 

 

On your screenshots, it seems you are having trouble connecting to a network. The example you sited which is an html file should have directed you to the website for the link if the connection is stable but the screenshot you attached shows a network connection problem. This could also be in line to the problem openings files that you have marked for offline use, it could be that due to unstable connection the files did not fully download.

 

Can you test this on another network and let us know how it goes?

 

Occasional Contributor

Re: Box Drive and Offline File access

France,

 

that seems very unlikely - i'm on our office network, and so are 20 other people who are on VOIP all day. While we are not immune to network issues, we recognize them pretty well when they occur once or twice a quarter. Today is not one of these days. Also, short files are no issue. Long files are. That was the case yesterday, and it's the case today.

 

Also, these files are output by a program (a database) that is unchanged - it now stumbles when writing to the box directories on all jobs with long paths (not previously the case with Box Sync, we've been using the program daily for over 5 years). The database front end resides locally (desktop client) and does not need to be online to work - it crashes when writing to the box directory, and did not do so with Box Sync (again, that only happens with the longer file names, so depending on directory structure, some jobs are still fine while others no longer export).

 

I highly doubt that this has anything to do with the network.

 

The result is the same when i connect through my phone as a hotspot by the way.

 

 

Occasional Contributor

Re: Box Drive and Offline File access

We just tried the same export function (same database) on a PC with Box Sync instead of Box Drive - no issues. That machine is on the same network, same OS, same database - only difference is one machine has Box Drive (crashes) one machine has Box Sync (works as it should)

 

So i'm pretty sure it's the implementation of Box Drive, and the low-level execution of statements in the database (a "saveas" for an open excel sheet) that causes the problems.

 

thanks,