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Help us help you-

here's what you can add in your case to us.


Send us a screenshot if you see an error message.


How do I do this?

1. Take a screenshot: Mac: Command + Shift + 4. Windows: Print Screen + Paste into Microsoft Word/Email/Paint
2. Attach this screenshot to your case when you submit

Give us the full context.


How do I do this?

Answer as many relevant questions as you can: Have you always had this issue, or is it new? Is everyone in your organization having trouble, or just you? Does it occur over other internet connections, on other machines, or other browsers? Is it affecting all files and folders, or one or two in particular?

Box Sync issues? Submit your logs.


How do I do this?

Send logs from Mac: Click the ‘b’ in the top right corner > Preferences > Help > Submit Logs.
Send logs from Windows: Right click the Box Sync icon in the bottom right corner > Preferences > Help > Submit Logs
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