Hi,
Thanks for checking in. As I suspected, IT and I could not execute Box Drive when Box Sync was still running in the system tray-not task tray.
IT performed a clean uninstall, but it was still running. With me as Box Admin, our IT and Box Helpdesk Support, we did the following:
1. Uninstalled Box Drive.
2. Reinstalled Box Sync.
3. Logged the user back in.
4. Unsynced all folders.
5. Resysnced a test folder.
6. Logged her out.
7. Box Helpdesk worked magic on their end.
8. Logged her back in.
9. Unsync'd folder.
10. Logged her out.
11. Called IT to initiate Box Sync uninstall.
12. Also removed desktop shortcuts, temp files in Users and, went into RegEdit to remove Folder HKEY-LOCAL-MACHINE-SOFTWARE-BOX-BOX SYNC
13. Removed everything else.
14. Verified to see if Box Sync was still running in the system tray.
15. All clear, but now we have to install Box Drive to see if it will execute.
...to be continued!