Unable to open excel file

Occasional Visitor

Unable to open excel file

Have some issue today on the excel online and to open or download excel documents. Required assistance.

3 REPLIES
Moderator

Re: Unable to open excel file

Hi @eugenepeh,

 

Thanks for your post in the Community! We appreciate you raising this issue to us, and our engineering team is currently aware of this situation. While they are working on a fix for this issue, please subscribe to our updates here at status.box.com for more information on our team's progress.

 

Appreciate your patience and thanks for your help!

Occasional Visitor

Re: Unable to open excel file

If I remove the password for the excel document then I am able to open the documents using the iphone and ipad

Occasional Contributor

Re: Unable to open excel file

Can you provide more detail?  What do you mean you cannot open it or cannot download.  In Box, when you click the Excel file, what happens?