Syncro fail for some folder

New Contributor

Syncro fail for some folder

Hi, i've a problem with the synchronization of few folders.

Some work well, some other no.

If i go on the site box.com and start syncro to the missing folder,after few time it will appear in my pc. 

Someone else instead, syncro perfectly. It's not a problem of space...because with manual syncro work.

 

How can i resolve this problem guys?

 

Thank you.

 

Alessandro

4 REPLIES
Community Manager

Re: Syncro fail for some folder

Hi @rhapsody80,

Thanks for your post. 

Do you mind providing a little more information on what you're seeing?

 

Is the folder missing but appears only locally or on Box.com? What content are you syncing?

Appreciate your help clarifying.

New Contributor

Re: Syncro fail for some folder

Hi Howard. I use to share some folder with a friend. Yes, the folder is missing on my PC, but if i go on box.com i can see it. So, when i manually syncronize the folder,then it's also appear on my PC. 

In my friend's PC, the syncro it worlks.

 

thank and have a nice.

A.

 

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New Contributor

Re: Syncro fail for some folder

solutions?

Community Manager

Re: Syncro fail for some folder

Hi @rhapsody80,

 

Thanks for following up! Sorry I must have misinterpreted your response.

 

So where is the missing folder in relation to your folder structure that you do have successfully synced down to your local Box sync folder? Is it a subfolder that doesn't work or is it a separate parent folder?

 

Have you unsynced the entire parent folder and resynced it again? Sometimes that can help address partially synced folders: https://community.box.com/t5/Using-Box-Sync/Marking-Content-for-Box-Sync/ta-p/20360