Sorry! The preview hasn't loaded. This document may be protected

New Contributor

Sorry! The preview hasn't loaded. This document may be protected

One of our collaborators keeps getting the error message "Sorry! The preview hasn't loaded. This document may be protected" on whatever document they try to view or download.  We don't get it and none of our other collaborators do so its not an issue with the account. The collaborator's IT team say its not an issue on their end either.  Any ideas welcome!  Thanks in advance.

2 REPLIES
Occasional Contributor

Re: Sorry! The preview hasn't loaded. This document may be protected

What file format is it?  Do you have a screenshot?

New Contributor

Re: Sorry! The preview hasn't loaded. This document may be protected

I'm told its happening on all documents, most probably pdf or word. The screenshot I was sent is below:

 

cid:image001.png@01D35ECF.E9908480

 

Many thanks!