Re: Coming Soon: Box Tools V4 + UI Changes

Contributor

Re: Coming Soon: Box Tools V4 + UI Changes

Can you clarify if there is still an updated Box Edit coming before March to address the issues with Windows 10 Update 1709 (Fall Creators)?

 

Any of our users running this version of Windows have an endless loop stating Box Edit is not installed.

2 REPLIES
Community Manager

Re: Coming Soon: Box Tools V4 + UI Changes

Hi @jletendre,

 

Thanks for your post and question about Box Edit!

Have you already checked out this article for further troubleshooting steps regarding the Box Edit install loop?


If you're still having trouble, this would be something our Box Support team would like to investigate with you and will require specific account information. If so, you should contact Box Support to help you directly.

Valued Contributor

Re: Coming Soon: Box Tools V4 + UI Changes

Which browsers have you tried running Box Tools on? If it's not detecting, then we should start looking at the logs to see what is being reported. You can try posting them here or submitting them to Box support.