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Moderator
Posts: 134

Re: Loading a previous version: An error has occurred while loading this feature

Hi @sarantarek,

 

Welcome to the Box Community and thanks for your first post in the forum!

 

I agree to @BobFlynn-IU's reply. Our support team will be best to contact for this kind of issue.

Occasional Visitor
Posts: 1

Re: Loading a previous version: An error has occurred while loading this feature

Hi,

Thank you for contacting Box User Services.

File version history would allow you to restore an older version, however it does require having at least a Pro account to have this feature available.

The number of versions kept within the version history depends on the account level of the file owner, as well as the settings decided upon by your account administrator. By default, the number of saved file versions is as follows:

Personal Free - Unavailable*
Personal Pro - 10 Versions
Starter - 25 Versions
Business/Business Plus - 50 Versions
Enterprise - 100 Versions
Elite - Unlimited

Since you are under a free account, Unfortunately this feature is not available.

If there is anything else that I can assist you, please let me know.

Have a good one!

Best,

Katrina
Box User Services