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Occasional Visitor
Posts: 1

Images in email HTML - load times

[ Edited ]

Hi all,

We're using Box to serve images within HTML emails.

I've noticed there's a split second while Box resolves the shared image URL to the Box cloud CDN.

This means a 40k image is taking 0.77 seconds to load, creating lag when opening an email and the images being displaying.

Does anyone have any workarounds to speed up the load times?


Here's an example:

Get's redirected to:

Many thanks,
Barney Hall

Community Manager
Posts: 2,141

Re: Images in email HTML - load times

Hi @bhlmu


Thanks for your post and question! Appreciate the detailed posts.


If you need immediate help, our Box Support team would like to investigate with you and will require specific account information.

You should contact Box Support to help you directly.