I am trying to upload pictures from my iPhone using the Box app and they all turn into .heic images?

Highlighted
New Member

I am trying to upload pictures from my iPhone using the Box app and they all turn into .heic images?

 
4 REPLIES
Box Certified Professional

Re: I am trying to upload pictures from my iPhone using the Box app and they all turn into .heic ima

This is the new image format used by iOS starting with iOS 11

 

https://www.macworld.co.uk/feature/iphone/what-is-heic-3660408/

Visitor

Re: I am trying to upload pictures from my iPhone using the Box app and they all turn into .heic ima

this doesn't really solve the issue...

Occasional Visitor

Re: I am trying to upload pictures from my iPhone using the Box app and they all turn into .heic ima

So can I not use the app for my photo uploads anymore? Considering I don't use a macbook/laptop anymore this will be quite problematic. 

Community Manager

Re: I am trying to upload pictures from my iPhone using the Box app and they all turn into .heic ima

Hi @sk8brdcali,

 

The Box mobile app should support and preview .heic files; we're currently on 4.2.6 and we introduced this in 4.2.4

here: https://community.box.com/t5/Box-Product-News/Launched-Box-for-iOS-4-2-4/ba-p/48315

 

 

What's the issue that you're having and do you still experience it with the most up to date app?