I am not able to open my files

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I am not able to open my files


I have not been able to oepn my files, specifically Excel. everytime I try to open a file it gives me two opetions. ti either open with the program (Word or Excel) or the online version. however when I click on the regular program there is a red window that pops up that says Box edit does not support this file type.  I am not sure why I am not able to open and edit the documets. can  you please help.


thank you

Community Manager

Re: I am not able to open my files

Hi @dsalgueiro,

Thanks for your post and question!

Check out this article and let us know if that helped your issue - or if not, post some more detail here so the community can assist!


Your post seems like it may require account specific information/configuration.
For those, you should contact Box Support to help you directly, or for other support options, visit this page.

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