How to login out of box drive on desktop

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New Member

How to login out of box drive on desktop

Hi all, any idea how I can log out of box drive on my mac desktop and log back in as a different user. I have two separate accounts and used the wrong one when I initially set box drive up. I now cannot log out and deleting box drive did not help either. The uninstall instructions for box drive are very confusing

5 REPLIES
Respected Contributor

Re: How to login out of box drive on desktop

Hello @chawk12345

Just a reminder, this is beta software - not general release software.  It doesn't have all of the completed bells and whistles turned on yet.  The "log out" function isn't enabled yet either.  To log out (reset) in Windows or Mac, follow these instructions:

 

The steps below will reset your Box Drive client. If any local changes have not successfully saved to Box, please check your unsyncedFiles folder for any unsaved files before proceeding. This folder can be found at:

  • Windows: C:\Users\USERNAME\AppData\Local\Box\Box\unsyncedFiles
  • OS X: /Users/USERNAME/Library/Application Support/Box/Box/unsyncedFiles


Reset instructions:

  1. Quit Box Drive if it's running
  2. Navigate to the location below and run (double-click) on the clean_box_desktop_artifacts file:
  • Windows: C:\Program Files\Box\Box\clean_box_desktop_artifacts.bat
  • OS X: /Library/Application Support/Box/clean_box_desktop_artifacts
  1. Re-launch Box Drive and you will be prompted to login. Box Drive can be launched from:
  • Windows: C:\Program Files\Box\Box\Box.exe
  • OS X: /Applications/Box.app
Senior Member

Re: How to login out of box drive on desktop

This doesn't work properly. I logged out, logged in with another account, and then tried to go back, I now have a mix of files that aren't accurate. 

 

How do I completely remove Box Drive, and start over?

Moderator

Re: How to login out of box drive on desktop

 

Hi @sysadmininsigni,

 

Thanks for your post!Have you checked out this page? This may be relevant to your problem with the next steps!

 

If this didn't help you, you might need to contact Box Support to help you directly.

Box Employee

Re: How to login out of box drive on desktop

Hi!

The steps below will reset your Box Drive client. If any local changes have not successfully saved to Box, please check your unsyncedFiles folder for any unsaved files before proceeding. This folder can be found at:

  • Windows: C:\Users\USERNAME\AppData\Local\Box\Box\unsyncedFiles
  • OS X: /Users/USERNAME/Library/Application Support/Box/Box/unsyncedFiles

 

Reset instructions:

1. Quit Box Drive if it's running

2. Navigate to the location below and run (double-click) on the clean_box_desktop_artifacts file:

  • Windows: C:\Program Files\Box\Box\clean_box_desktop_artifacts.bat
  • OS X: /Library/Application Support/Box/clean_box_desktop_artifacts

3. Re-launch Box Drive and you will be prompted to login. Box Drive can be launched from:

  • Windows: C:\Program Files\Box\Box\Box.exe
  • OS X: /Applications/Box.app

Cheers!

New Member

Re: How to login out of box drive on desktop

You are a genius! I was struggling with deleting and re-installing the app for an hour.