Excel Online is Unavailable for this file

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Occasional Contributor

Excel Online is Unavailable for this file

The previewer works just fine, but when you try to open the file online, the Excel Online option is greyed out. This is only affecting Excel files, small files too (just 10Kb). Excel desktop works fine but we need the online version and it used to work perfectly fine before today. Thoughts?

8 REPLIES
Contributor

Re: Excel Online is Unavailable for this file

Can you verify the file format and the browser (and version) being used?

Are all users having this issue or just select users?

Contributor

Re: Excel Online is Unavailable for this file

Also, is this all Excel files?

Occasional Contributor

Re: Excel Online is Unavailable for this file

It is happening to all DOCX and XLSX files now.

Contributor

Re: Excel Online is Unavailable for this file

With the information given I would want to try some thing.

Verify this happens in a remote location (not on a company computer)

If the error still happens on a different network, with a non-company computer have IT check the tenant and verify there isn't an issue.

 

If it does not still happen it may be that IT changed a configuration either on the network or policy that may be impacting your Box experience.  

Occasional Contributor

Re: Excel Online is Unavailable for this file

Turns out the "Hide Collaborators" option (when it's on) blocks online editing of documents. Thanks to everyone for your input. Turning off "Hide Collaborators" took care of the problem.

New Contributor

Re: Excel Online is Unavailable for this file

Hello,

 

I have exactly the same problem and cannot modify Excel files.

 

The thing is, I don't find the "Hide collaborators" option, so I'm not sure if it's activated or not.

 

Could you tell me where it is?

 

(When I click on "Collaborators" on the left, I get a list of collaborators, but I don't see the option to turn it on or off.)

 

Thanks a lot!

Moderator

Re: Excel Online is Unavailable for this file

Hi @JulietteC,

 

Welcome to the Box Community and thanks for your first post in the forum!

 

 

Owners and Co-Owners of folders have the ability to "hide collaborators". 

 

  • Right-click the folder (or click the ellipses (...)) to open the More Options menu.
  • Click Settings to open Folder Settings.
  • Check the box next to Hide collaborators.

 

Be sure to read our guidelines, Subscribe to content you like, and complete your profile in the community.

 

New Contributor

Re: Excel Online is Unavailable for this file

Hi katrinaa,

 

thank you for the quick reply!

 

However, I check with my client and I cannot modify this option.

 

However, I'm pretty sure the problem doesn't come from this as everything worked fine until a few days ago (and the collaborators were already hidden for a very long time).

 

Would you have any other idea to resolve this problem?

 

Thanks a lot

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