Box users on Mac unable to open spreadsheets in Excel Online

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Box users on Mac unable to open spreadsheets in Excel Online

I have several users who are unable to open spreadsheets in Excel Online. There is no option to open in excel online, only an option to open in the local excel program. Word documents and PP presentations have the option to open online, and do so without any issue. The users are all running High Sierra on 2016 Macbook Pros.

 

Has anyone run into this before? I've tried uninstalled and re-installing edit to no avail. 

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Community Manager

Re: Box users on Mac unable to open spreadsheets in Excel Online

Hi @cvallee,

 

Thanks for your post and that's interesting that's only happening with Excel files. Are they .xlsx files and have the option to be edited through Office Online? .xls files are not available with Office Online i believe:

https://community.box.com/t5/How-to-Guides-for-Integrations/Box-for-Office-Integrations/ta-p/324#bfo...

 

 

Thanks for clarifying and sharing with the Community!

New Contributor

Re: Box users on Mac unable to open spreadsheets in Excel Online

Thank you for your quick response Howard. You are correct, the issue ended up being the users trying to open .xls files in excel online. I had the users open up .xlsx spreadsheets without issue. Looks like we have a lot of spreadsheet conversions to do. Cheers