Box Sync for Mac Finder Extension Missing

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New Contributor

Box Sync for Mac Finder Extension Missing

When I start my Mac (10.11.2), Box Sync shows a message, Unable to Display Box Sync Icons - Enable Box Sync Finder Extension in System Preferences.  Problem is that the Box Sync Finder Extension isn't in my System Preferences.

 

I've tried exiting Box Sync, and reinstalling, and rebooting, but it isn't there.  Not sure what to do now.  Box Sync version 4.0.7076.

 

Screen Shot

13 REPLIES
Box Employee

Re: Box Sync for Mac Finder Extension Missing

Hi @chricart.

 

Is it possible to check your Diagnostic Reports folder (located here: ~/Library/Logs/DiagnosticReports) to see if there are any reports that the Box Sync Finder Extension has crashed?

If so, this may be something the User Services team may be better able to assist you with. Please submit a case and they will be able to help.

New Contributor

Re: Box Sync for Mac Finder Extension Missing

There is nothing in my ~/Library/Logs/DiagnosticReports folder.
New Member

Re: Box Sync for Mac Finder Extension Missing

I had the exact issue on my Mac. I found the Box Sync Finder Extension when I clicked on the top option, "All third-party extensions" and Box was listed there.  I checked the box an then Box Sync icon will show up in the Finder.  Hope that helps.  

Occasional Visitor

Re: Box Sync for Mac Finder Extension Missing

I'm having the same problem. Checked in both places after re-installing several times.  Still not there!  Is there a way to simply install the Finder extensions by themselves (stand-alone installer). Syncing seems to work just fine.

New Member

Re: Box Sync for Mac Finder Extension Missing

hi, where can i find the box sync finder extension? tryin to see if you solve works for my Mac. thanks!

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Occasional Visitor

Re: Box Sync for Mac Finder Extension Missing

I managed to fix it by typing this this in the Terminal -

pluginkit -a /Applications/Box\ Sync.app/Contents/Plugins/FinderSyncExt.appex
New Member

Re: Box Sync for Mac Finder Extension Missing

That worked! Thank you!

New Contributor

Re: Box Sync for Mac Finder Extension Missing

I tried your method and in System preference, it flashed in All third-party extensions then disappeared.

New Contributor

Re: Box Sync for Mac Finder Extension Missing

Sorry, Tried again, and it worked. Thanks!

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