Sync Icons Do Not Appear In Box Sync Folder on Windows

 

In order to help you track the syncing status of your files, Box Sync puts icons on folders and files in Windows Explorer showing "Synced", "In Process", and "Problem File". However, you may run into an instance where these icons are not appearing as expected. This article will take you through the steps to resolve this problem. 

 

Environment

 

All Windows devices with Box Sync Installed

 

Resolution Steps 

 

  1. Make sure that Box Sync is running on your computer. These icons will only appear if the program is active. You can check this in your System Tray if the Box icon is blue. 
  2. Ensure that you are looking at the correct folder. Double-check this by:
    1. Right-click on the Box icon in your System Tray to open the menu. 
    2. Select Preferences. 
    3. In the Preferences Menu, select Settings. 
    4. Click Open Folder. 
  3. Restart Box Sync to attempt to restart the Icon Service. 
  4. Ensure that the Box Sync Icon Registry Keys are in the proper place. 
    1. Open the Registry Editor by entering regedit into your Start Menu and press Enter. 
    2. In the Registry Editor, navigate to 

      HKey_Local_Machine\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers in the navigator on the left-hand side. 

    3. In the list at the above location, you should see the following values: BoxSyncFileLocked, BoxSyncNotSynced, BoxSyncProblem, BoxSyncFileSynced. 
  5. The Registry Editor allows for 11 values in the ShellIconOverlayIdentifiers location. If there are more than this present, only the first 11 listed will be valid. You can add a string to the beginning of each Box value, like 0000, to bring it to the top of the list. 
    1. For example, you could rename BoxSyncFileSynced to 0000BoxSyncFileSynced. 
  6. If the values are not present, please uninstall and reinstall Box Sync. 
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‎01-11-2018 10:44 AM
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