Box Sync Problem Notification - Quota Exceeded

Box Sync 4.0 provides detailed user notifications if there an issue syncing a file or folder.

"Quota Exceeded" notifications typically appear to alert Sync users that the owner of the folder displaying the error has reached their maximum storage limit on their Box account. 

 

Box Sync’s functions are also dependent on the file size limitations of the folder owner. The maximum file size limit for this account is based on the folder owner’s account type. See https://www.box.com/pricing/ for eligibility information.

 

Environment

 

All devices with Box Sync installed.

 

Resolution Steps

 

If you are unable to sync a file in Box because of the inherited file quota limits, alert the folder owner and confirm that they have enough storage available on their account. They can find their current storage usage by:

  1. Navigating to Account Settings >Account. 
  2. Scroll down to Account Details.
  3. Locate the Storage Used item. 

If there is no storage available, the folder owner will need to take one of the following steps;

Once you have confirmed that the folder owner has enough open storage, press Retry All from the Problem Notification menu. 

 

Screen Shot 2018-01-08 at 1.25.10 PM.png

Version history
Revision #:
4 of 4
Last update:
‎04-03-2018 07:05 AM
Updated by:
 
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