Box Sync Problem Notification - Parent Folder Has Been Deleted

Box Sync 4.0 provides detailed user notifications if there an issue syncing a file or folder.

Sometimes, a parent folder may have been unsynced or deleted from Box. As a result, an item within the deleted folder may not be synced or moved because there is no existing record of the parent folder.




All devices with Box Sync installed.


Resolution Steps


Move the file to another location and then resync the item.

Version history
Revision #:
3 of 3
Last update:
‎12-20-2017 12:12 PM
Updated by:
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