Is there an alternative to SMS for 2-Factor Authentication at login?

New Contributor

Is there an alternative to SMS for 2-Factor Authentication at login?

We are looking to increase our security by requiring 2FA for all accounts accessing our Box, but we are running into the problem that we have a couple of key users who either aren't into texting or don't have a mobile phone period!  Do we have an option to receive codes via email?

 

It may sound odd to have a key user who is comfortable with accessing documents via cloud storage on a laptop but doesn't own a mobile phone, but here we are.

 

Thanks to anyone who can offer insight on this.

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Community Manager

Re: Is there an alternative to SMS for 2-Factor Authentication at login?

Hi @SRTmartin,

 

 

Thanks for your post!

 

Unfortunately, 2 factor login is only possible with text message, so email is not possible at the moment.

This can be a product feature request that I can file (we are exploring other authentication methods through 3rd party apps), but for now that's not possible.

 

Hope that helps clarify your question!

New Contributor

Re: Is there an alternative to SMS for 2-Factor Authentication at login?

Thanks for answering the question.  Disappointing, but I appreciate the clarity.  Please do make a feature request for 2FA via one-time code via email.  This would be useful to a crowd that is familiar with email but perhaps less likely to use texting or soft tokens/hardware tokens.

 

Thank you.

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