I'm afraid you'll need to supply more information than that if you'd like any meaningful assistance.
This is a very urgent request. My client file data has disappeared from Box.com entirely. Please help, you need to call me directly at***phone number removed for privacy***.
Thanks for your post and question!
Have you already checked out this article for further troubleshooting steps?
This would be something our Box Support team would like to investigate with you and will require specific account information. If so, you should contact Box Support to help you directly.