Cloud not syncing files to the PC

Occasional Contributor

Cloud not syncing files to the PC

I have uploaded photos and documents from my iPAD and I can see them on the cloud, however they are not appearing on my PC.  The folder and some of the documents are on my PC but not the new additions.  I have waited several days for the files to be downloaded but nothing as yet.  I believe there is no way to force a sync to occur.  No error messages are present.

Any ideas? Thank you.

 

11 REPLIES
Box Certified Professional

Re: Cloud not syncing files to the PC

Have you marked that folder to sync? You must explicitly do so through the web interface.

Bob
Indiana University
University Information Technology Services
2709 E. Tenth Street Bloomington, IN 47408
Occasional Contributor

Re: Cloud not syncing files to the PC

Hi Bob,
Yes, I have created files on my PC and they have uploaded to the cloud and downloaded onto my iPad. I can upload files to the cloud from my iPad but they do not seem to then sync onto my PC folder. ☹
Box Certified Professional

Re: Cloud not syncing files to the PC

@p_wilson2017,

 

Have you marked the folders for sync from the Box website? See the image below.

 

syncOnRight.png

Indiana University
University Information Technology Services
2709 E. Tenth Street Bloomington, IN 47408
Occasional Contributor

Re: Cloud not syncing files to the PC

Hi Bob,

Yes I believe I have. All that I can see now is "unsay can from desktop" but I still have the same issue.

Cheers Paul

Occasional Contributor

Re: Cloud not syncing files to the PC

Hi,
Image of what I am seeing
On Box.com
[cid:image006.jpg@01D32869.A8B24990]
[cid:image007.jpg@01D32869.A8B24990]

On My PC
[cid:image005.png@01D32869.A894FD90]
Box Certified Professional

Re: Cloud not syncing files to the PC

Sorry, @p_wilson2017. The images did not come through. Could you try again, embedding them in the online editor?

 

Bob

Indiana University
University Information Technology Services
2709 E. Tenth Street Bloomington, IN 47408
Occasional Contributor

Re: Cloud not syncing files to the PC

Image1.PNGImage2.PNG

Box Certified Professional

Re: Cloud not syncing files to the PC

@p_wilson2017,

 

Which folder is not syncing? Is it the Photos WTG25? Does it not have the same contents on your computer as it does no the website?

 

Bob

Indiana University
University Information Technology Services
2709 E. Tenth Street Bloomington, IN 47408
Occasional Contributor

Re: Cloud not syncing files to the PC

Hi Bob, yes the Photos folder is not syncing, also some of the documents in the WTG25 folder are not syncing.

Community Manager

Re: Cloud not syncing files to the PC

Thanks @BobFlynn-IU for the great troubleshooting steps.

 

@p_wilson2017,

You may want to show this to our support team who can take a look at your sync logs and help you out with this odd situation.

 

Highlighted
Occasional Contributor

Re: Cloud not syncing files to the PC

Thanks Bob,

I did the age old rectification of removing and installing and this has done the trick.  Hopefully the issue does not reappear.