How to Check if Box Tools is Installed and Running

In order to use Box Edit to open and edit files stored in Box, you may need to verify that Box Tools is installed and running on your computer. If Box Tools is not detected on your machine, you may bprompted to first install Box Tools


How to check if Box Tools is installed


Windows:

  1. On the Start menu, enter Control Panel in the search box and select Control Panel from the results.

  2. Screen Shot 2018-06-08 at 7.34.33 PM.png

  3. Select Programs > Programs and Features, and then verify that Box Tools is listed.

  4. Screen Shot 2018-06-08 at 7.34.39 PM.png
    Screen Shot 2018-06-08 at 7.34.53 PM.pngScreen Shot 2018-06-08 at 7.33.45 PM.png


Mac:


  1. On the menu bar, click on the Apple icon and select About This Mac

  2. Screen Shot 2018-06-08 at 7.10.07 PM.png

  3. Select Overview > System Report...

  4. Screen Shot 2018-06-08 at 7.10.52 PM.png

  5. On the left-hand panel, navigate to Software > Applications, and verify that Box Edit and Box Local Com Server is listed.

  6. Screen Shot 2018-06-08 at 7.11.47 PM.png

How to check if Box Tools is running


Windows: 


  1. Open Task Manager in one of the following ways:
    • On theStart menu, enter Task Manager in the search box and select Task Manager from the results.
    • Press< Ctrl + Alt + Delete and click the Task Manager option.
    • Press Ctrl + Shift + Esc
    • Right click the taskbar and select the Task Manager option.
  2. In the Processes tab, verify that Box Edit and Box Local Com Windows Service are listed.

  3. Screen Shot 2018-06-11 at 10.29.03 AM.png

Mac: 


  1. Open Spotlight search by clicking the magnifying glass icon in the upper-right corner of the menu bar, or press Command-Space bar

  2. Screen Shot 2018-06-11 at 10.10.40 AM.png
  3. Enter Activity Monitor in the search bar and select Activity Monitor from the results.
    Screen Shot 2018-06-11 at 10.08.20 AM.png
  4. In Activity Monitor, verify that Box Edit and Box Local Com Server are listed.
  5. Screen Shot 2018-06-11 at 10.19.30 AM.png
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