If you have encountered an error in Box Drive and need to file a support ticket, our User Services team may request that you include your logs to help identify your issue. Below are instructions on submitting your Box Drive logs to Box.
Click the Box icon in the Mac menu bar to open the Box Drive search bar.
Click the Gearicon to open the options menu.
Under Help, click Send Logs...
In the window that appears, briefly describe the issues you are experiencing. You can choose to include more detailed troubleshooting logs, which is recommended.
When you are ready to submit your logs, click the Send