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Submitting Box Drive Logs

by ‎06-13-2017 05:19 PM - edited ‎06-13-2017 05:21 PM (460 Views)

If you have encountered an error in Box Drive and need to file a support ticket, our User Services team may request that you include your logs to help identify your issue. Below are instructions on submitting your Box Drive logs to Box.

 

Mac

  • Click the Box icon in the Mac menu bar to open the Box Drive search bar.
  • Click the Gearicon to open the options menu.
  • Under Help, click Send Logs...

  • In the window that appears, briefly describe the issues you are experiencing. You can choose to include more detailed troubleshooting logs, which is recommended.
  • When you are ready to submit your logs, click the Send 
  • Note: Sending your logs to Box does not automatically open a support ticket. If you are experiencing an issue, open a support ticket before or just after sending your logs to Box.

 

Windows

  • Click the Box icon in your system tray to open the Box Drive search window.
  • Click the Gear icon in the upper left to open the options menu.
  • Under Help, click Send Logs...

  • In the window that appears, briefly describe the issues you are experiencing. You can choose to include more detailed troubleshooting logs, which is recommended.
  • When you are ready to submit your logs, click the Send 
  • Note: Sending your logs to Box does not automatically open a support ticket. If you are experiencing an issue, open a support ticket before or just after sending your logs to Box.