Box Drive Installation Conflict With Box Sync

Box Drive and Box Sync are two of our tools that make accessing and working with your Box content much easier, but unfortunately they cannot coexist on the same computer as it may result in several issues

If Box Sync is still installed on your machine and you attempt to install Box Drive,  you will see the following error:

We noticed you have Box Sync installed.


There are known issues with having both Box Sync and Box Drive on your machine. This is not a supported configuration. Please quit Box Sync before installing and running Box Drive.


Would you like to continue with your Box Drive installation?

You may continue the installation if you choose but having both Box Drive and Box Sync installed on the same machine is not a supported configuration.


For more information on making the change from Box Sync to Box Drive, please visit this page

Version history
Revision #:
2 of 2
Last update:
‎03-28-2018 11:33 AM
Updated by: