Windows Specific Known Issues for Box Drive

The following are known limitations for Box Drive on Windows machines:


  • Windows 8.x is not supported. 
  • Windows search tools such as Cortana or File Explorer search will not return Box Drive results.  Use Box Drive's search tool instead.
  • Folders inside your Box folder will not respect global folder view settings (e.g. icon size, column width etc)
  • Files in your Box folder will not be previewed in the Preview Pane of Windows Explorer. 
  • Accessing/Saving Box Drive content from Windows "libraries" (smart collection) is not supported
  • During auto-update happens, the File Explorer windows will restart. If a user has more than one Explorer window open, only one will restart after the auto-update. 
  • Box Drive cannot be launched with double byte character Windows login. This includes Japanese and Chinese characters.
  • Using Box Drive with additional language packs installed may result in errors unzipping files. Drag .zip files out of the Box folder to unzip.
  • Box Drive does not support Windows folder redirection.
  • The mounted Box folder may display a "Read Only" attribute. You will still be able to write into the folder as long as you are logged in to Box Drive.
  • On Windows, a character limit of 260 characters applies to the entire file path, not just the individual file name (if you are renaming a file through Explorer). A character limit of 218 characters applies to the entire file path when opening Excel files on Windows. 
  • Windows 10/Edge: Downloading from Edge and using Save As to BD folder Creates a Blank File.  Users should download the file into a local folder and then move it into the destination folder in Box Drive.
  • On Windows, thumbnails will not preview in Box Drive.
Version history
Revision #:
16 of 16
Last update:
‎08-10-2018 02:01 PM
Updated by:

More in this guide:

Go to Guide