General Limitations When Using Box Drive

The following are known limitations for Box Drive on all devices:


  • Running Box Sync and Box Drive simultaneously on a single machine is not supported.  It will result in the following behaviors:

    • Box Notes files will be opened by the product that was most recently installed or updated.

    • Icons may not function properly.

  • Box Drive does not currently support marking files for offline access. This feature will be available in future versions of Box Drive, but until then, if you need to access certain files while disconnected from the internet, we recommend using Box Sync.

  • Large files may take some time to open for the first time. 
  • Initial loading of a folder's content may take time, especially for folders with many files and sub-folders.
  • Multiple users on the same computer cannot use Box Drive at the same time. If Box Drive is open for one user, Box Drive will not launch for the second user until the first user quits Box Drive. 
  • The Box Drive Search UI fails to remember its new location if a user drags it to a different location from its default.
  • Unsupported characters in file or folder names will cause issues, such as errors when copying them into Box Drive.
  • Copying Box Notes file from Box Drive might fail. In such cases, retrying the copy operation will help. 
  • Attempting to open multiple PDF files from the Box Drive search interface may result in an error.
  • Customers using security products such as the ones listed below, may see unexpected behavior with Box Drive if the security product cannot exclude Box Drive's volume mount using the "Box" folder path.
    • McAfee MOVE
    • Symantec DLP
    • Dell Data Protection
    • Checkpoint Endpoint Encryption
    • BitDefender 
  • Box Drive is not compatible with the following applications/programs and may result in unexpected behavior:
    • Adobe Bridge - attempting to open the Box folder from Adobe Bridge will result in an error. 
    • Acronis - drivers conflict with Box Drive
  • The Box Drive folder location cannot be customized. 
  • Folders you created in Box for Salesforce do not display until you quit and relaunch Box Drive.
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