General Limitations When Using Box Drive

The following are known limitations for Box Drive on all devices:


  • Box does not support running Box Sync and Box Drive simultaneously on a single machine.  We recommend replacing Box Sync with Box Drive.

    • Box Drive 2.4 enables you to work offline and keep content synced; it also includes an uninstaller that automatically uninstalls Box Sync and cleans up your synced files.

    • More information on uninstalling Box Sync and installing Box Drive.
  • Large files may take some time to open for the first time. 

  • Initial loading of a folder's content may take time, especially for folders with many files and sub-folders.
  • Multiple people on the same computer cannot use Box Drive at the same time. If Box Drive is open for one person, Box Drive does not launch for the second person until the first one quits Box Drive. 
  • Unsupported characters in file or folder names cause issues, such as errors when copying them into Box Drive.
  • Copying Box Notes from Box Drive might fail. In such cases, retrying the copy operation helps. 
  • Attempting to open multiple PDF files from the Box Drive search interface may cause an error.
  • Customers using security products or asset management products, such as the ones listed below, may see unexpected behavior with Box Drive if the product cannot exclude Box Drive's volume mount using the "Box" folder path.
    • BitDefender
    • Carbon Black Defense
    • Checkpoint Endpoint Encryption
    • Dell Data Protection
    • LanScope
    • McAfee MOVE
    • Symantec DLP
  • Running Hitachi Solutions HIBUN with Box Drive will result in a crash.  The product must be uninstalled in order for Drive to work.
  • Box Drive is not compatible with the following applications/programs and may result in unexpected behavior:
    • Adobe Bridge - attempting to open the Box folder from Adobe Bridge will result in an error. 
  • Folders you created in Box for Salesforce do not display until you quit and relaunch Box Drive.
  • While offline, adding new files or folders into a folder for which Box Drive does not yet have the content results in your new item or items being hidden.  The content is not lost, but it remains hidden until you return online.
  • Online-only folders that are children of an offline folder are incorrectly marked for offline access when they are renamed.
  • The Box Drive folder cannot be mapped as a network drive.
  • In some cases, Box Drive accumulates a large amount of logs (>10 GB of data).  If you experience this, log out of Box Drive.  When you log out, Box deletes these logs.

Logging out of Box Drive also deletes Offline files, and removes the Offline preferences that define which folders were set to offline.


Version history
Revision #:
49 of 49
Last update:
‎05-21-2019 10:21 AM
Updated by:
Tags (1)

More in this guide:

Go to Guide

Users online (3,658)