Box Community News


Hello Community members!


Today is a special day, as we celebrate our 7th anniversary of the launch of our Community this week, beginning June 24th. We are so happy to have a diverse set of users from different companies, industries, and countries all participating in our special community together. 


Over the years, we've made a lot of changes to the Community. Give us kudos if you remember these days:

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We've come a long way since then; over the years we've introduce new resources for you to engage in the Community:

 If you haven't already, make sure you're subscribing to these great resources on the Community!


But despite all the bells and whistles we add to the sites, it's ultimately you, the users that make this community special. Everyday, we receive a lot of posts and feedback, and we are always doing our best to make sure we're listening to your voices. It makes a Community Manager wonder, what keeps you coming back to the Community?


So that's what we did: asking customers, developers, and even Boxers, to highlight what they appreciate about this Community space. During this week, you'll hear 5 different stories about how the Community has been a great tool and resource for each person. 


First on deck, we have a member who's been with part of the Box Community since the beginning: @BobFlynn-IU !


You see him answering posts on forums or clarifying expectations on product announcements, but Bob is always helping everyone with a question. He's a recognized Community advocate, Box Certified Professional member, and a fellow Higher Education advisory board member.



Please give a read below and a kudos for @BobFlynn-IU!


Why do you visit the Community Forums?

The Box Community site gives me access to Box's published knowledge base. While the Box KB is good, it quite naturally presents the information how Box thinks about it. That is often not the same as how users do. The Box Community Forums provide a space for users to get answers to the questions "between" the KB entries.  Users of all levels post and they are generally answered by Box's many experienced users and Box Certified Professionals.


What have you learned by participating in the forums?

I've learned a lot from fellow users. Not only have I picked up a lot of tips and techniques, but the variety of questions and perspectives other users bring to the Forums have helped me be a better Box admin. When I have a deeper understanding of the challenges end users face, it helps me serve my users better.


Do you have a favorite memory that involves the Box Community?

My best Box Community memories fall into two categories. At the top are those times I've not only been able to help an end user get the answer they need, but I've also led them to a deeper understanding of some key distinction in Box. It ends in more of a lightbulb moment. At the other end of the spectrum are the interactions with users who come with a more human issue than a technical one. One example was the owner of a company who didn't want his Box admin to have the ability to see his personal folders in Box. When suggestions of controls and monitoring techniques did not placate him, and when an explanation that his old file server had a sysadmin with similar rights did not reassure him, I said his only other option was to get a Box admin he trusted to do his job with integrity. I doubt that response was kudoed, but that's how it goes sometimes.



Thank you Bob for your help and time on the Community! Stay tuned for more stories on the Community this week!


Hello everyone,


Currently, Community members are able to comment on blog posts, product idea updates, and of course on forum discussions. With the great feedback and conversations we receive from you, we've decided to allow comments for all knowledge base articles on the Community!


The interface will be similar to what you've seen when you have wanted to comment on a blog or a forum. You'll see the end of the article followed by the Version History, Contributors,  and then the Comment Section beneath.


Screen Shot 2019-04-17 at 12.52.09 PM.png


What's an appropriate comment for a knowledge base article?

The general rule that we will advise is if you see an error or a part of the knowledge base article that needs to be updated or fixed, feel free to comment on the knowledge base. If it's a suggestion that you believe will help the rest of the community and not specifically to an account or a user, then comment for both the authors of the article and the users who view the article.


If we don't think that your comment is in the right place or may be better suited for product feedback/discussion, our moderator teams will move your comment as a new topic in the Forums instead.




Hi everyone!


Some of you may have noticed a recent change in the editor pages we use on the community - we've added some editor toolbar enhancements!


Three items of note – @ content mentions, toolbar changes, and the removal of editor tabs:

  1. @ content mentions – Content Mentions enable users to call out specific posts within the body of a message. Similar to @ user mentions, It's a way to quickly embed a link to other content in the community. Content mentions are supported in all conversation styles in both topics and replies/comments. Give it a try today – enter the @ symbol and start typing! Screen Shot 2019-04-04 at 1.13.00 PM.png


  2. Toolbar changes – The biggest visible changes are to the editor toolbars, which have been optimized for specific discussion styles and size formats, and they have also standardized the drop-down menu options across all the toolbars. One important addition to the toolbar is the Edit Source Code button (<>) which allows for access to the source code for clean up or more advanced HTML edits
    • New Topic Editor Forum Editor v2.png


    • Reply/Comment Editor  Screen Shot 2019-04-04 at 12.55.43 PM.png


    • Edit Source Code (toolbar button and pop-up window)Screen Shot 2019-03-26 at 1.59.22 PM.png




  3. Removal of editor tabs – the old editor provided separate tabs for Rich Text, HTML and Preview. These tabs have been removed, and the HTML capability has been enabled as a toolbar button. 


Hope these changes help make posting easier for you on the Box Community!



This February, on Groundhog Day, we were officially told by the all powerful groundhog, Punxsutawney Phil, that he could not see his shadow and thus, we are having an early spring. Stay warm folks, and hope everyone is doing well this winter. 


Thank you those who were participating in the forums this month - folks were asking about the new Box Sync Uninstaller, security classifications, and more


For this month we recognize the following members:

  • @Rob_Parrish - Authoring 13 replies, receiving 10 kudos and authoring 2 solution
  • @BobFlynn-IU - posting 8 replies, receiving 3 kudos and authoring 1 solution as well
  • @iancrew1  - posting 8 replies as well, receiving 3 kudos in the Web App forum.

Check out their responses, ask them a question and thank them for their contribution to the forums!


Thanks for all your participation; stay posted with the Product Updates, check out the great stories in the Customer Resource News section, and stay tuned for more updates here in the Community!

1 Comment

Hello all,


On Monday, Feb 11th at 4pm Pacific Standard Time we will be performing maintenance on the Box Community to address an issue in our login process. The maintenance should take about 5-10 minutes to complete, but during some of that time the Box Community may be unavailable. After this work is complete, there should be no visible changes to the login process for our members.


If you have an urgent request, a temporary email address will be displayed on our maintenance page you can use to contact Box Support. Otherwise, the Box Community will be back online shortly.


Thank you for your patience while we make these improvements!




New Year, New Me. 


We're very excited for the new year, (both calendar and fiscal) and we're glad to make the Community a better place for you. What's your new year goals and what are you trying to accomplish this year?


For some of us, it's clear that your resolution was to get more active in the forums! We've already had a lot of great conversations like upgrading Box Drive, setting proper permissions and waterfalls, and more!


For this month we recognize the following members:

  • @Rob_Parrish - Authoring 9 replies, receiving 10 kudos and authoring 1 solution
  • @BobFlynn-IU - posting 8 replies, receiving 16 kudos and authoring 1 solution as well
  • @sb712 - for posting some great questions with 6 replies and kudos for asking about Box preview questions!

Check out their responses, ask them a question and thank them for their contribution to the forums!


Thanks for all your participation; stay posted with the Product Updates, check out the great stories in the Customer Resource News section, and stay tuned for more updates here in the Community!


Hey what does this button do? *presses button; explosion ensues*


Don't be alarmed folks, not all buttons are bad and dangerous! On February 1st, you will notice a new button in the bottom right corner which will be our new survey button. The green button will be consistent on every community page and simply click to open the text box and click again to close the text box. Check out the image below.


Screen Shot 2019-01-29 at 4.32.21 PM.png


Have feedback on Box? The Community website? Any Box experience? Click the button and start the survey to share your ideas with us. We appreciate your feedback and value the time you spend with us making Box better. 


No further action needed on your end, but on Friday February 1st, check for the green button in the right corner!

1 Comment

Twas the day after holidays, when all through the community site, not a creature was stirring, not even a spam bot. 


Hmm, that one doesn't sound as good as the original but nonetheless, we wish you a happy holidays and hope you had a great time away from work and the forums! Even while you were away, some of your fellow community members were still helping others with questions and sharing some exciting stories. 


For this month we recognize the following members:

  • @KurtBaker for being super helpful -  6 posts replies, with 10 kudos, and 1 solution authored
  • @RobinDeSchepper - asking some great questions in the Developer Forum - 12 posts total
  • @SmithTheThird - helping out with a lot of different type of questions - 5 replies and 3 kudos.

Check out their responses, ask them a question and thank them for their contribution to the forums!


We are excited to start strong in the new year with you, so please keep the feedback coming, and we'll do our best to make the Community the best experience you can have! 2019 is already off to a great start! 



Happy Holidays everybody!


What a year it has been for all of us and the Box Community! From our team to yours, we want to say thank you for being part of our community and helping us grow together. We always want to improve your experience whenever you visit so if you have any questions, please let us know!


Looking back on the year, we had some major events and changes to the Community:

  1. BoxWorks 2018 - thank you all for those who showed up and met us in person at our booths!
  2. Box Local- thank you to those who hosted in your cities and started new local chapters with us this year! 
  3. Box Product Central - we launched this new redesign for you to help find all relevant product news!

Throwing in a couple of numbers for context about the community this year:

  • Welcome to the 196,754 new members this year that joined and became a part of our Box Community!
  • Lot of thumbs up this year - 7713 kudos for great responses, articles, and feedback!
  • New topics - nearly 2000 posts in the forums, which thanks to many of you have answered!


We're excited for the new things in 2019 but we couldn't do it without your help and feedback. Thanks again for your participation and we hope to run into you locally or online in the coming year.

Happy holidays from the Community team!


After hearing your feedback about product releases and the need for a holistic experience, the Community Team is excited to announce the launch of Product Central!


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What you need to know about the changes: 

  • You can find Product Central option under the Essentials drop down, at the top.
  • Product updates and news going forward will have a new interface with a filtering mechanism, color coding, and clear release statuses.

Screen Shot 2018-11-20 at 12.27.19 PM.png


  • Below Product Updates, you'll see links to Betas, Box Pulse for product feedback, and a new archive section for our monthly product newsletters (coming soon!). All product information accessible on this one page!


Screen Shot 2018-11-29 at 1.50.45 PM.png


  • At the bottom, you'll see all the icons linking to each of the product categories for quick access.

Screen Shot 2018-11-29 at 1.33.37 PM.png

A word about subscriptions


Remember to re-subscribe to Product Updates to continue getting email notifications of new product announcements and changes going forward, as the old Product News blog will not longer be updated.


Tell us what you think!

See anything out of place, catch something missing, or have feedback? We want to know, so please comment on this post to tell us what you think. We are continuing to clean up some minor issues as we find them, so we appreciate your patience. Welcome to Product Central!



Hi folks,


This is the week of the new Product Central launch! We appreciate those of you who shared your feedback and we're excited about the upcoming changes! For all product information and news, you can  find it here underneath the Essentials header at the top. 


For more details, check out our initial post here on subscriptions and what's changing.


Get ready for some filters and more new controls coming to you soon!


Screen Shot 2018-11-16 at 3.08.27 PM.png






We are excited to announce our new Product Central space is launching at the end of November!


What is Product Central?

Product Central will be the centralized location for all Box product-related items including Box product updates, Box newsletters, product category pages, and more!


So what's new?

We are excited to announce that our Product News will be transitioned to our "Product Updates" page.

  • Users will be able to filter through product areas and their statuses to find the information that they are looking for on one announcement rather than sifting through multiple announcements and pages to find this information.
  • We are adding a "Rolling Out" status to better inform our customers on the progress of each launch.


We will also be rebranding the product category pages on the community to ensure all the relevant information is readily available. You can also see the most recent updates for each product right from this page.


Will I have to resubscribe to get updates?

Yes. If you are currently subscribed, you will have to re-subscribe to the new Product Updates area once it is live. Don't worry, we will make it obvious with a subscribe button on the page.


Will I still be able to access the old Product News page?

Yes. We will archive the old product news announcements, but moving forward we will be posting all new updates to the new Product Updates page.



Thanks for your feedback and patience! We will keep you updated on more exciting changes to come!


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