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Box Community News
The latest on what's happening in the Box Community!

Box Community Spotlight Week of 5-15

by 2 weeks ago - last edited Thursday

Hey everyone!

Every week, we will be casting the spotlight on the important things in the Community for members to view! From blog posts, use cases, and forum threads, subscribe and stay tuned for the latest content!


Here's what's been happening lately in the Community!


Talk to the Box Team - Upload Your Video Story

Box wants you to share your story about how you use Box with a video testimony! Check out Scott's announcement here for more information and next steps!


New use case: Classroom Collaboration

See how a private school's IT manager set up their folder structure to allow school employees to securely collaborate with one another. Read more...


Trending conversation: Failed to Validate the File Download with Box Edit

Were you having difficulty with Box Edit recently with an error, "Failed to Validate the File Download"?

Other members shared their issue and troubleshooting, so check out this helpful thread from last week for the fixes and next steps. Thanks to everyone who participated and helped out!


Check out these stories and posts and stay tuned for next week's Spotlight post!

Talk to the Box Team - Upload Your Video Story

by 3 weeks ago - last edited 2 weeks ago

At Box, we have an obsessive focus on customer experience, and we want to hear from you!

Your video story will be seen by Box Product Managers, Engineers and Executive Staff, so grab the spotlight and…

Tell us what we've done right.

Tell us where we could do better.

Tell us what you need to get done, and how Box changed how you work.

Sharing your story is easy

Record a 1 minute video of yourself (selfie video is perfect!) and answer these 3 questions:


  1. Your name and where you work.
  2. How do you use Box today? What do you need to get done, and how do you do it?
  3. What's one thing you really like about Box, or what's one thing Box could do better?


When your video is completed, go here to upload your video.


That's it. We'll make sure your story is seen and heard across the Box organization, by the people who want to make Box better for you.


Thank you for helping us become a better Box!


Note: videos will not be used for marketing purposes. Your stories will stay inside Box, and we won't share them or your information with anyone publicly.


Hey everyone!

April is in the books, and while we made major changes to the community, we also had a lot of great members participate in the forums.


Congrat to everyone below for your help in the Community!

Check out all the great answers and post these members shared this month and get active in our new forums mentioned above! Thanks for joining the Community!

Thank you everyone for your patience!


We have our new community structure in place, and we hope that this will help you find what you need!

Thanks to all the community members who shared their feedback in building out this new structure. 


More changes to the Community are planned, including a new redesign, so if you have any requests or feedback, please post it and share with our team!



Too Many Subscription Emails

by on ‎04-25-2017 06:05 PM

Hello everyone!

We've received some reports of members receiving far too many subscription emails from the community during our moves today. My apologies for flooding your inboxes!


While the good news is that subscriptions are working after the move, the bad news appears to be that the subscriptions are working during the move - subscription emails were triggered to let you know the posts were moved (presumably so you can update your subscription if needed). Since there were a lot of moves, there were a lot of emails.


We didn't learn about this until the moves were done, unfortunately, so I'm sorry that we did not provide advance notice of this or better mitigate for it. Now that our changes are finishing up you should stop receiving these extra subscription notices soon (there may still be a few bouncing around between email servers somewhere).


But please let us know if you see any more issues as a result of the changes we made today. And let us know if you have any feedback on the changes as well!

New Community Structure Launch!

by on ‎04-25-2017 01:45 PM

Hi everyone!


Noticed anything different?

Today, we are launching our new community structure, so please pardon our dust during this move!

We hope this change will improve your experience and ability to find what you need, so check it out!


Here are a few last minute changes we made based on the feedback provided by your fellow community members. 

  • We've renamed the categories "About" to "What's Here" and "Learn" to "Explore"
  • We have added more descriptions and redesigned our page layout to easily find your content!
  • We renamed the Current Site Status icon and moved it to the right 


Learn about the previous changes in this announcement here!


While you're at it: 

  • Subscribe to our blogs and announcements for further information!


What about my old subscriptions and bookmarks?

Your links on moved content will redirect to the new location. If you have any broken links or error messages, please let us know!


We will be making more changes and new designs in coming projects, so stay tuned and thanks for participating in the Community today!

New Community Structure Changes!

by on ‎04-18-2017 11:00 AM

Hi everyone,


On Tuesday 4/25, we will be changing the layout of our current community to the new structure! 

We hope this change will improve your experience and ability to find what you need. Here are some important things to know:


What's changing?


Global community changes:


Screen Shot 2017-04-17 at 3.30.01 PM.png


  • New categories for clear navigation: Solve, Learn, & Connect
  • New Contact Support option in the header
  • Box site status icon on every page. 


Solve Page:


Screen Shot 2017-04-17 at 3.36.07 PM.png


  • Help forum has been renamed to Troubleshooting forum
  • Troubleshooting Articles and Guides will have KB content that focuses on supporting errors/issues.


Learn page


Screen Shot 2017-04-17 at 3.37.03 PM.png


  • Box University link will be highlighted at the top, along with it's own section link to training videos and the Box Education team blog
  • New Use Case Library – explore and share different Box use stories
  • Admin Forum has been moved and renamed to Best Practice Discussions
  • The Product News Blog has been moved here with the same launch news and statuses


Connect Page


Screen Shot 2017-04-17 at 3.43.06 PM.png


  • User Groups will be consolidated and rebooted here
  • Network with other members online in Community Connections
  • Subscribe to the User Groups Blog for upcoming events in your area


What about my old subscriptions and bookmarks?

  • Links on moved content will redirect to the new location. If you have any broken links or error messages, please let us know!


Thanks everyone for your attention and if you have any questions or want to provide feedback, let us know by commenting below!


The Box Use Case Library is Here!

by on ‎04-17-2017 08:17 AM - last edited a month ago

Box is a powerful platform, capable of delivering on the promise of cloud content management in organizations both large and small. But technology is only a piece of the puzzle - the real value is in how Box is applied to solve problems by businesses and teams around the world.


Enter the Box Use Case Library - our place to capture and share these stories with the Box Community!




Our mission is to seek out all the ways our customers have put Box into action, and share them here in a single place. Here's a peek at the latest stories we've posted:

New stories will be added to the Box Use Case Library every week, so be sure to subscribe to find out more!


And we want to hear what you think:

  • Like the story? Give it a +1!
  • Want to know more? Reply with your question and help us expand the story!
  • Have a similar story? Share it with the community in the comments!


We believe the Box Use Case Library will grow and become the premier resource for learning about the art of the possible with Box. Looking forward to sharing more with the community in the days to come!


Questions or comments? We love 'em! Post your thoughts below!

March Top Community Members!

by ‎04-03-2017 09:36 AM - edited ‎04-03-2017 09:39 AM

Hey everyone!

Can you believe that we are 4 months into 2017? As time flies, we've decided to give props to our top members every month for helping all of us in the community!


In the month of March, we've had some amazing Box Commmunity members who got major kudos from other people! Congrats to everyone below and thank you!

  • @maryb - She received 10 Kudos, 4 solutions and posted 12 replies in the Help Forum!
  • @BobFlynn-IU - He received 7 Kudos, 2 solutions and posted 21 replies in the Admin Forum!
  • @SalsaShark42 and @LoCortes- both received 5 kudos each, and together posted 13 replies in the Developer Forum!

Check out all their great answers, and we look forward to highlighting new members in April! 

Ask the Experts Event Friday 3/31

by on ‎03-30-2017 11:43 AM

Hi everyone!

We are excited to have our first Box "Ask the Experts" session here on our community this Friday, and we  welcome you to participate!


From 9 am to 2 pm PST on Friday, we will have our Box specialists answer any question that you may have in the Box Training Forum! Post a new topic by clicking the New Message button and an expert will respond!Screen Shot 2017-03-30 at 11.38.47 AM.png

We are excited to see your different use cases and questions, so we welcome you to join us tomorrow for this expert session!


If you would like to participate, please register for a Community account and remember to adhere to the community guidelines! Otherwise, look forward to having you join us on Friday!

Box Product Release Notes Blog!

by on ‎02-07-2017 11:36 AM

Hi everyone, 


After hearing member feedback, we have created a separate blog for Product Release Notes to help users subscribe to the specific updates they need! Like the Box Product News blog, you can filter articles by using product labels.


As a reminder, we recently announced the new Product News blog where you can stay up to date on the latest launches and announcements!


Please subscribe to the Product Release Notes blog to stay up to date on latest releases.

Instructions for subscribing to community content are here!

Updated Product News!

by on ‎01-24-2017 09:33 AM - last edited on ‎01-24-2017 02:24 PM by

Hey everyone!


Today, we are excited to introduce the Product News blog! This new blog will replace our previous Product News articles and consolidate all product information and latest announcements for easier viewing and sorting.


We believe this change will:

  • make it easier to find our announcements via search
  • make each announcement easier to read
  • make it easier to share and link to announcements


However, this change will mean that any old subscriptions in Product News will no longer be updated. To keep up to date on current announcements, please subscribe to the Product News blog directly. You can find instructions for subscribing to community content here.


And don't worry - our old knowledgebase articles from 2016 and 2015 will still be available in the archived section for your reference!


Did you know?

  • Labels can help! Search and find specific announcements for products and statuses by clicking on the labels on the right side. Collect the latest "Launches" or "Coming Soon" posts on one page! 

 Using LabelsUsing Labels


  • Subscribe! With each label, you can suscribe to that unique filter and receive updates directly to your email. A yellow banner with the option to subscribe will be available at the top!


Subscribing to LabelsSubscribing to Labels 

Let us know if you have feedback in the comments below, and feel free to post in the suggestions forum in Getting Started section!

New Year, New Features!

by ‎01-09-2017 01:44 PM - edited ‎01-09-2017 01:47 PM

Hello everyone and Happy New Year to you all!

Over the holidays, we've added some new features to help your experience with the forums! 


1. Search before post suggestions on new topics in all forums!


When posting in the forums, as you type in the subject, you will now see suggestions of related articles to your topic. Check out those suggestions to see if the answer has already been posted in the forum or in another help article!


2. New layout for posting images and editing; insert images now through URL!


large (1).png

You'll see a new layout when inserting image with options of uploading photos by dragging files or using a URL. You can now use a Box direct shared link to images from your Box account!


Be sure to check out the edit features by clicking the pencil in the top right corner of the image and you can quickly align or edit your photos. Images from your profile album will be available as well and you can easily resize your photos and have them inline with your text!


3. Preview images in a full screen view!

Clicking on an image within a post will prompt a full screen with the options to kudos and view with the user's profile! View the publishing history as well as the other user's helpful images. 

large (2).png


Check out these changes and let us know if you have any other ideas or feedback! More changes to come, but happy posting!

Year in Review: 2016

by ‎12-27-2016 10:30 AM - edited ‎12-27-2016 10:47 AM

Hey everyone!

Happy holidays and a Happy New Year to you as well! I hope you've had time to relax and enjoy with others as 2016 winds down. We've had new Box products, a new community team, and now a new year!


Before we move onto 2017, let's recap some of the highlights of the Community!

  • We're glad you came! We had over 4.45 million visits over the entire year!
  • Thanks for sharing! We had over 11,000 posts by community members!
  • Props to you, and you! We had 6,521 Kudos given to other users!
  • Finally, thanks for the hand! We had 512 Accepted Solutions!

We've also had some amazing Box community members who got major kudos from other people!

  • @BobFlynn-IU - 84 kudos and lead kudos receiver in the Admin Forum
  • @dfsixstring - 48 kudos and lead kudos receiver in the Help Forum
  • @nadaoneal - 45 kudos in total
  • @kendomen - special shoutout for being the lead kudos receiver in the Developer Forum


Thank you to everyone for your time in the Community and we look forward more exciting things in the new year. Until then, see you in 2017!

Welcome to the Box Community News blog!

by on ‎12-12-2016 03:21 PM

Hello everyone!


I'm Howard, and I'm your community manager! I'm here to help you be successful in the community, so look for our posts in this blog for community updates, new features, and more!


While you explore the community,  

  • If you have any issues regarding the community feel free to reach out to us by using the “Notify Moderator” link in a given post.
  • Give kudos to posts that you want to give props and recognize! We have our kudos leadership board to highlight the posts with the most kudos!
  • Click on accept solution when someone provides a helpful post that solves your question. The green check mark helps other community members view the solution easily. If you change your mind, you can remove the marking and select another post using the Not the solution link from the Post Options drop-down list.
  • Finally, check out the ranks, badges, and profiles of other members to see who else is part of this community. Update your avatar, bio description, and feel free to add other community members as friends! It's a community and we are all here to help one another!

Thanks again everyone for your participation and we are excited to learn more about your experience with Box!