Why was my subscription automatically renewed?

When your initial subscription term expires, we automatically renew your subscription each month or year (depending on your initial selection) at the rate you were previously charged, unless you choose a different subscription package or cancel your subscription prior to this date. Per our terms of service, "we will automatically renew the Service for the same term and will charge your payment information on file with us commencing on the first day of the renewal term."


If I pay by credit card, can I decide whether or not I'd like to renew before I am charged for another service period?

If you pay by credit card, you are charged immediately for your subscription on your renewal date.  All of Box's services are required to be prepaid for.  If you would like to ensure that you are not charged before your subscription renews, please make sure to cancel your account before that date.