Here are some of the most common reasons for errors when entering credit card information:

  • The credit card has expired
  • The credit card has reached its spending limit
  • Addresses do not match (If your address is more than 30 characters long, please limit the address to 30 characters or less, as longer addresses can result in an error)
  • Invalid security code
  • Name improperly entered
  • Copy/Pasting credit card information


If you encounter an error, we recommend carefully re-entering the credit card information, making sure to individually enter each character in the proper order rather than copy-pasting. If the error persists, please first contact the issuing credit card company or bank before submitting a support request to Box. Since Box is an internet-based service, some banks will require that the cardholder approve us as a vendor prior to charges being submitted.