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End-of-Life (EOL) Notice - 2016

Features that will be deprecated and removed from the Box product

 

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 Spring 2016  |  Summer 2016  |  Fall 2016

 

Fall 2016

Description
Release Date
Resources

 

User Statistics Reports – Results View

Administrators will no longer be able to view the results of User Statistics reports in the Box user interface. Admins will still have access to this data in the form of exported CSV files.

 

October 15, 2016

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What are Reports and How Do I Use Them?

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Support on Internet Explorer (IE) Browser Versions 9 and 10

We will end browser support of IE versions 9 and 10 on 9/26/2016. We also do not support compatibility mode for any of the unsupported browsers. It is Box policy to support only the two latest browser versions As of January 12, 2016, Microsoft stopped supporting IE browsers 9 and 10 for the Windows operating systems that Box supports - Windows 7, Windows 8 (64-bit only) and Windows 10. Microsoft supports IE 11 on Windows 7 and Windows 8 and Microsoft Edge on Windows 10.  

 

One month prior to the EOL date, we will notify Box users on IE 9 and IE 10 browsers via an in-app banner that their browser will soon be unsupported.  After the EOL date, the in-app banner will say that the browser is out of date and that the user needs to upgrade to a supported browser.  Eventually, users who try to access Box on either of these unsupported browsers (including on the associated compatibility modes for these browsers) will be blocked entirely from using Box (via a blocking page) until they have upgraded to a supported browser. 

 

September 26, 2016 Browser support policy

 

Flash Video Preview Support

Support for previewing flash video files (.flv, .f4v and .swf file extensions) will no longer be available in the latest Box web experience. Here is the list of file types that Box preview supports.

 

Users will need to find an alternative to viewing flash video files, such as downloading them and using a desktop application.

 

September 5, 2016 File Types Supported in Preview 

 

Internet Explorer 9

We will end browser support of IE version 9 which includes any version of compatibility mode that represents IE 9 on September 26, 2016 per the Box policy to support only the two latest browser versions.  As of January 12, 2016, Microsoft stopped supporting IE browser 9 for the Windows operating systems that Box supports - Windows 7, Windows 8 (64-bit only) and Windows 10.   Microsoft supports IE 11 on Windows 7 and Windows 8 and Microsoft Edge on Windows 10.  

 

In the months prior to the EOL date, we will notify Box users on these browsers (including the associated compatibility modes for these browsers) via an in-app message that their browser will soon be unsupported.  For a few months following the EOL date, the in-app message will say that the browser is out of date and that the user needs to upgrade to a supported browser.  Eventually, users who try to access Box on either of these unsupported browsers (including on the associated compatibility modes for these browsers) will be blocked entirely from using Box until they have upgraded to a supported browser.   

 

Box will contact affected customers separately.  To help with the transition, please work with your Customer Success Manager or file a ticket with user services and see supported web browsers here.    

 

September 1, 2016 Supported Web Browsers

 

Internet Explorer 10

We will end browser support of IE version 10 which includes any version of compatibility mode that represents IE 10 on September 26, 2016 per the Box policy to support only the two latest browser versions.  As of January 12, 2016, Microsoft stopped supporting IE browser 10 for the Windows operating systems that Box supports - Windows 7, Windows 8 (64-bit only) and Windows 10.   Microsoft supports IE 11 on Windows 7 and Windows 8 and Microsoft Edge on Windows 10.  

 

In the months prior to the EOL date, we will notify Box users on these browsers (including the associated compatibility modes for these browsers) via an in-app message that their browser will soon be unsupported.  For a few months following the EOL date, the in-app message will say that the browser is out of date and that the user needs to upgrade to a supported browser.  Eventually, users who try to access Box on either of these unsupported browsers (including on the associated compatibility modes for these browsers) will be blocked entirely from using Box until they have upgraded to a supported browser.   

 

Box will contact affected customers separately.  To help with the transition, please work with your Customer Success Manager or file a ticket with user services and see supported web browsers here.    

 

September 1, 2016

 
Supported Web Browsers 

 

Provision API

On 8/12/2016 we will deprecate support for the Provision API. The Provision API enables the ability to provision Box storage in a user's account without authentication (i.e. an email address is provided). Developers will no longer have access to this API and if they make an API call, they will receive an error message.  Customers will not be able to accept or reject invites from developers and if they visit the invite URL, they will be redirected.

We recommend using the alternative solution App Users following the EOL of the Provision API.

 

August 12, 2016  N/A 
 

Box Sync support on Mac OS X 10.9 (Mavericks)

On 8/1/2016 Box Edit will no longer be supported on Mac OS X 10.9.  Per our OS support policy, we maintain support for Box on only the two latest versions of Mac OS X. Users must be on a supported OS (OS X 10.10 or OS X 10.11) following the EOL date. Following the EOL date, this will be entirely unsupported by Box, including all security patches. 

 

August 1, 2016  OS Support Policy
  
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Summer 2016

Description
Release Date
Resources

 

Change to FTP Server IP Addresses

On May 25, 2016, we will make a change that will require you to connect to our FTP servers on our new IP addresses as part of our effort to improve load balancing. If you are using the old addresses, please update your firewall to avoid any access issues over FTP. See Configuring Your Firewall for Box Applications for best practices and contact your Customer Success Manager or Box User Services if you have any questions. 

 

May 25, 2016  Configuring Your Firewall for Box Applications

 

End of Support for .NET 4.0, 4.5 and 4.5.1

Box Sync 4.x currently requires Microsoft .NET Framework to be installed on Windows as a pre-requisite. Microsoft ended support for .NET framework 4.0, 4.5 and 4.5.1 on January 12, 2016. Following that, Box will be ending support for .NET 4.0, 4.5 and 4.5.1 effective May 1, 2016, providing an additional 3 months for our customers to upgrade to .NET 4.5.2 or greater.

 

May 1, 2016

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N/A

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 Spring 2016

Description
Release Date
Resources

 

Support for Box Edit versions using the V1 API

As previously communicated, the end of support for the V1 API date has passed.  As part of that, beginning on June 1, 2016, all Box Edit versions prior to Box Edit V3.1 will not function.  All versions of Box Edit before V3.1 leverage the V1 API and V3.1 leverages the V2 API.  Users are required to upgrade to Box Edit version 3.1 to continue using Box Edit. You can find and download the latest, supported versions of Box Edit for Windows and Mac machines here.  

 

March 22, 2016

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Download Box Edit

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Vanity URLs Transition and Elimination

Beginning on 3/15/2016 Box users will use a new format to create a vanity URL (box.com/v/insert_vanity_url).  As part of this transition, also on 3/15/2016, certain existing vanity URLs will be retired and brought in-house for Box, Inc.'s usage.  Box will contact affected customers separately. The following vanity URLs will be retired on 3/15/2016: /home, /default, /index, /mail, /inbox, /recent, /recents, /new, /collabs, /share, /sharing, /metadata, /settings, /account, /preferences, /videos, /images, /pics, /pictures, /docs, /documents, /presentations.

 

March 15, 2016   N/A

 

Box for MobileIron Enterprise (Box for ME)

We will end support for Box for ME and have already stopped providing new updates to the app. When we end support, we will not update the app even in the case of critical bugs or security apps and will remove the app from the app store on 3/31/2016. We encourage customers to use the transition guide to begin using Box for EMM with MobileIron instead.

 

Februrary 28, 2016

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Transition Guide from Box for ME to Box for EMM with MobileIron

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“Upload to SoundCloud” Application

We will end support for the “Upload to SoundCloud” application, which allows users to upload and share music and audio files stored on Box to SoundCloud.

 

January 31, 2016

SoundCloud Application 

 

File Statistics Report
We will remove the File Statistics report from the admin console’s Reports tab. The File Statistics report aggregates events over a specific time period by file ID. The same results can be gathered by running the Usage Logs report or consuming the admin events API in an external system like Splunk or SumoLogic.

 

January 31, 2016

Reports Documentation

 

Tracking Code Filter in Usage Log Report
We will remove the tracking code filter, which has been available under the admin console’s Reports tab only to customers who requested access via their Customer Success Manager and created at least one tracking code. For these customers, the tracking code appears as a dropdown in the Usage Logs report. Moving forward, customers may filter reports by users or groups.

 

January 31, 2016

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Reports Documentation

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