The Net Promoter Survey is a widely used, standard methodology for measuring user satisfaction in a way that is quantifiable and actionable. Box strives to create products that end users and administrators love, and this survey is used to collect feedback that feeds directly into our product planning process. The survey is presented as a pop up in the Box Web Application and asks users how likely they are to recommend Box to a colleague or friend. It also solicits feedback on areas the user feels Box’s products can be improved.
The Net Promoter Survey is sent to a small random sampling of Box end-users at regular intervals in order to give Box a balanced perspective on user satisfaction across our entire user base. The feedback gathered is used to design new features and enhancements to existing features. Participation is optional and users will not be repeatedly surveyed.
If you have additional questions about the Net Promoter Survey, please contact your Box account team or Box User Services.