Couldn't Find Folder Path in Microsoft Excel When Using Box Drive


This article has been archived.  For the most recent coverage of Box Drive technical issues, please go to Known Issues and Limitations or to Common Error Messages and How to Resolve.


When trying to open files on Box Drive on a Windows computer, you may see this error:



Windows machines with Box Drive installed. 


Resolution Steps


To resolve this issue, please shorten the length of the folder path to under 218 characters. You can do this by renaming folders anywhere in the path or the file itself. 


Root Cause


This happens when your file path you are accessing exceeds the Windows limit of 260 characters. You can read more about this limitation on Microsoft's Support site
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‎10-14-2019 06:05 PM
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