Box for NetSuite - Single Sign On Authentication Error

A user receives the error message "Sorry, Box could not authenticate you with NetSuite Single Sign-On because your enterprise doesn't have Single Sign-On enabled in Box" after step 6 in the NetSuite installation

 

netsuite.png

 

Troubleshooting Steps

 

If you receive this message, please contact Box User Services to enable the setting on your account required for the integration to work. 

 

Root Cause

 

  • If you already have an SSO connection set up for your enterprise, we must enable an additional setting, which allows your SSO to be used with Netsuite. Please submit a ticket here
  • If you do not have an SSO connection set-up already please review this article. 
Version history
Revision #:
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Last update:
‎04-16-2018 07:14 AM
Updated by:
 
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