Box Drive Error - Unable to Connect to Box


This article has been archived.  For the most recent coverage of Box Drive technical issues, please go to Known Issues and Limitations or to Common Error Messages and How to Resolve.


When attempting to log in to Box Drive, you may encounter the following error message: 



Resolution Steps


This error message generally appears when Box Drive is unable to reach the login page due to cached information in the default browser of your machine. 



The default browser for Windows is Internet Explorer. To reset Internet Explorer settings:


  1. Close all Internet Explorer and Windows Explorer windows that are currently open.
  2. Reopen Internet Explorer.
  3. Click the Tools button, and then click Internet options.
  4. Click the Advanced tab, and then click Reset. ...
  5. In the Reset Internet Explorer Settings dialog box, click Reset.
  6. Please restart your PC for the changes to take effect and attempt logging in to Drive again


The default browser for Mac is Safari. Here are the steps on resetting Safari: 


  1. Click on Safari.
  2. Go to Preferences.
  3. Enable "Show Develop menu in menu bar".
  4. Click on the Develop tab.
  5. Select "Empty Caches".
  6. Restart Safari. 


If these steps don't work, open a case with our Product Support team who will help you troubleshoot the problem further. 

Version history
Revision #:
5 of 5
Last update:
‎10-14-2019 06:07 PM
Updated by:
Labels (1)