All conversations in the Archive Forum are read only. For active conversations, please visit our All Forums page to post a topic or response.

First-time Contributor

My box is not working any more

in my box i have a lot of link but all them are not working any more why that happend when i upload a new file that file dosent work to i go to the link i have this problem how to fix it please help me an i am from turkey


Box Employee

Re: My box is not working any more

Hi @androarea


Just to confirm, you are able to access your online account but you are not able to create shared links ?


Or your previous shared links are not currently working ?


If you are not able to create shared links, the functionality might have been disabled on your account by your admin; if you are not able to access existing shared links, they might have expired, or the file owner might have de-activated them. 


To get to the bottom of this, I would recommend submitting a case to the User Services team


Best regards,