If your internet browser is having trouble navigating Box normally, you may need to disable one or more installed browser add-ons to resolve the issue. Here’s how to check for the problem:

 

Start Here

  1. Close any open Internet Explorer windows
  2. Click the Start button
  3. Mouse over All Programs, then click Accessories
  4. Click System Tools, then open Internet Explorer (No Add-ons)
  5. In the browser window that appears, go to www.box.com

If you’re able to navigate the site normally in this window, one or more of your browser add-ons are conflicting with Box. Close Internet Explorer. In this case, you’ll need to identify the add-on(s) causing the conflict. Here’s how:

 

For Internet Explorer 11

  1. Click the Start button and type Internet Explorer into the search box. In the list of results, click Internet Explorer to launch the browser.
  2. Click on Gear Icon located on the top right corner.
  3. Click on Manage add-ons. 
  4. Under toolbars and extensions, select the add-on you want to test for issues, click Disable, and click Close.
  5. Click the refresh icon in Internet Explorer or press the F5 key to reload www.box.com. Then, verify that the issue is resolved.
  6. Repeat step 4 and 5 for every add-on until you find the one causing problems in Box.com. Leave that one disabled and enable the rest. When you’re finished, click Close.

 

For Internet Explorer 9 & 10

  1. Click the Start button and type Internet Explorer into the search box. In the list of results, click Internet Explorer to launch the browser.
  2. Click the Tools button, then click Manage add-ons
  3. Under Show menu, click All add-ons
  4. Click the add-on you want to test for issues, click Disable, and click Close
  5. Click the refresh icon in Internet Explorer or press the F5 key to reload www.box.com. Then, verify that the issue is resolved.
  6. Repeat step 4 and 5 for every add-on until you find the one causing problems in Box.com. Leave that one disabled and enable the rest. When you’re finished, click Close.

 

For Internet Explorer 8

  1. Open Internet Explorer (IE) normally by clicking the Start button, then clicking Internet Explorer
  2. Click the Tools button, then click Manage Add-ons
  3. Under the Show menu, click All Add-ons
  4. Click the add-on you want to test for issues, then click Disable
  5. Test Box.com with this add-on disabled
  6. Repeat steps 4 and 5 for every add-on until you find the one causing problems in Box. Leave that one disabled and enable the rest. When you’re finished, click Close.

 

For Internet Explorer 7

  1. Open Internet Explorer (IE) normally by clicking the Start button, then clicking Internet Explorer
  2. Click the Tools button, mouse over Manage Add-ons, then click Enable or Disable Add-ons
  3. In the Show list, click Add-ons currently loaded in Internet Explorer
  4. Click the add-on you want to test for issues
  5. Under Settings, click Disable
  6. Test Box.com with this add-on disabled
  7. Repeat steps 4 - 6 for every add-on until you find the one causing problems in Box. Leave that one disabled and enable the rest. When you’re finished, click OK.
 

Adding Box as a Trusted Site zone in IE 

If you come across the error that says "Cannot Navigate to this page", please follow the steps below to add Box to the Trusted Sites zone in IE:
  1. Open Internet Explorer
  2. Login to your Box account
  3. Click the Tools button, and then click Internet Options.
  4. Click the Security tab, and then click the security zone,Trusted sites
  5. Click Sites.
  6. Clear the Require server verification (https: ) for all sites in this zone check box.
  7. Type the following websites in the Add this website to the zone field and click Add after each one:
    Type: *.box.com and click Add
    Type: *.box.net and click Add
    Type: *.boxcdn.net and click Add
    Type: *.boxcloud.com and click Add
  8. Click Close, and then click OK
  9. Restart Internet Explorer 

 

Related articles: