"Error Trying to Add Email to Your Account" with Secondary Email

When trying to add a Secondary Email Address to your Box account, some users may see the error "there was an error while trying to add user@domain.com to your account". 

 

Screen Shot 2018-02-22 at 2.25.24 PM.png

 

Root Cause

 

You will receive this error if the email address you are trying to add is already associated with a Box account. 

 

Resolution Steps

 

In order to resolve this issue, please contact Box User Services. We will help confirm the reason for this error and free up your email address. Please open a case with the email address of your existing account and the email address you are trying to add. 

Version history
Revision #:
2 of 2
Last update:
‎02-22-2018 12:40 PM
Updated by:
 
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