If you are missing emails from Box, please check your email account's Spam or Junk folder to ensure the message was not filtered. If the message was filtered, you may find an option to 'Mark as good', 'Not Spam', 'Not junk', or 'Add sender to white-list.' This will aid in receiving future emails from Box.
Note: Old Box Experience
This page refers to the old Box experience. In Box, hover over a single file or folder with your mouse. If the item looks like the following image, you are in the right place.
If the item does not look like the image above, visit one of the links below instead:
Try these additional steps as needed:
- Check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add email@example.com and firstname.lastname@example.org to your Email Contacts, or Safe Senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox.
Here are examples of the "From" field from our email notification:
- From: "Box Updates" <email@example.com>
- From: "John Smith" <firstname.lastname@example.org>
- Login to your Yahoo! Mail account
- In your Spam folder, click the Box email to select it.
- Then click Not Spam, which is above the list of emails
- If you continue seeing these emails in your Spam folder and want them in a Non-Spam folder, you can set up a filter and send them to any folder you wish. How do I create a filter?
- Login to your Gmail by Google account
- Click Contacts
- Click the New Contact button in the top-left corner of the Contact Manager
- Enter email@example.com in the email field.
- Click the Add button to save
- Repeat steps 3 - 5 using firstname.lastname@example.org as the new contact
- Alternatively, you can mark a message from Box.com as 'Not spam,' - your Contacts list is automatically updated so that future messages from us are received in your inbox.
- Login to your Outlook Mail / Windows Live (or Hotmail) account
- Go to Options > More options >
- Under Junk e-mail, choose Safe senders
In the Enter a sender or domain here box, enter Box.com and then choose Add +, then click Save.
- Messages from Box.com will not be sent to the Junk Email folder.