Users with @googlemail.com Email Domains Experiencing Issues

In 2010, Google's email service name changed from GoogleMail to Gmail in the UK.  Although many users are now using a @gmail.com domain, some users have not made the change.  User may experience some issues with their Box account if they are using an email domain @googlemail.com.  If you, or one of your users, are having issues and have a @googlemail.com domain then we recommend that they change this to a @gmail.com domain. Users may experience issues with: 

 

  • Logging into their Box account
  • Receiving "Invalid Credentials" error message via mobile devices or personal machines
  • Being invited to/and viewing collaborated folders

 

To make this change please follow the instructions below:

 

  1. Gmail Settings
  2. Google "Accounts" tab
  3. Click "switch to @gmail.com" (this link will only show up if you are eligible to change you address)

 

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Last update:
‎03-30-2018 11:45 AM
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