Users with Email Domains Experiencing Issues

In 2010, Google's email service name changed from GoogleMail to Gmail in the UK.  Although many users are now using a domain, some users have not made the change.  User may experience some issues with their Box account if they are using an email domain  If you, or one of your users, are having issues and have a domain then we recommend that they change this to a domain. Users may experience issues with: 


  • Logging into their Box account
  • Receiving "Invalid Credentials" error message via mobile devices or personal machines
  • Being invited to/and viewing collaborated folders


To make this change please follow the instructions below:


  1. Gmail Settings
  2. Google "Accounts" tab
  3. Click "switch to" (this link will only show up if you are eligible to change you address)


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Last update:
‎03-30-2018 11:45 AM
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