Unable To Change My Email Address In Box

If you don't see the option to change your primary email address, your admin has restricted users from changing their Primary email. Please get in contact with your IT team or Administrator.


If you do not know who your admin is, please follow these steps:

  1. Click on your user icon (either your initials or your avatar) in the top right corner of the page
  2. Click Account Settings
  3. Under Account, scroll to Account Details
  4. The Admin Contact listed is who you should contact


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How Admins Can Change The User's Email

To change the users primary email address you will need to do the following:

  1. Go to the Admin Console
  2. Go to Users and Groups
  3. For the user whose email you are wanting to change click More options (...)
  4. Click Change User Settings
  5. Edit users Account Details and change the email in the Email field
  6. Click Save at the bottom of the page


How To Disable Primary Email Restrictions

To turn off the setting to restrict primary email changes:

  • Go to the Admin Console
  • Go to Enterprise settings
  • Go to the Security tab
  • Check the box next to user/email login Prevent users from changing their primary email address


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Version history
Revision #:
2 of 2
Last update:
‎11-14-2017 01:32 PM
Updated by:
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