If your laptop, tablet, or smart phone is stolen, you can protect your Box account by managing your active sessions.

Note: Old Box Experience

This page refers to the old Box experience. In Box, hover over a single file or folder with your mouse. If the item looks like the following image, you are in the right place.


rbi9hkvf0alc544diuy9xdvre6y2z2wnFiles and folders should look like this when you hover over them.

If the item does not look like the image above, visit one of the links below instead:


To do manage active sessions, follow these steps:

  •  Log in to your account and navigate to Account Settings



  • Under the Security tab, you will see a list of your account’s Login Activity
  • Scroll through the list of past sessions and click the” X” next to the listings connected to the stolen device (it should show up as "Box for iPhone", “Windows Chrome”, etc.)


  • Alternatively, you can choose the “Forget All” option if you’re not quite sure which browsers or apps your stolen device may have had access to


This will effectively cause Box to "forget" previous modes of access. The next time someone tries to open this application or browser from your stolen device, they will be prompted to re-enter their Box login credentials. 

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