Search by keyword in the Help forums to see if your issue has previously been addressed in the forums or in an existing help article.
Click Submit a Case to open a support ticket.
Include as much detail as possible when filling out your support request. Make sure to address all of the questions below:
What is the problem?
Is this happening just to you or other users in your office?
Is it happening in multiple browsers?
Are you using a Mac or PC?
Is this problem related to Box Sync or Box Edit?
Yes: be sure to attach the sync or edit logs from your computer.
No: be sure to attach screenshots of your problem. Screenshots are the most helpful resource you can provide when describing your problem.
What troubleshooting steps have you already taken?
Contacting Box User Services via Chat
To contact a member of the User Services team via you must be signed into the community.
Click Contact Box Support in in the header above.
Click Chat with Us at the bottom of the page. Another widget will pop-up. Enter your details (email, name, and question) and start chatting with us! It's as simple as that! The next available agent will contact you to continue the chat.